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ISC Class XII Board Exam 2019 : Business Studies

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ISC 12th
Indian School Certificate Examination (ISC), New Delhi
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BUSINESS STUDIES (Maximum Marks: 80) (Time allowed: Three hours) (Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.) -----------------------------------------------------------------------------------------------------------------------Answer Question 1 from Part I (compulsory) and five questions from Part II. The intended marks for questions or parts of questions are given in brackets [ ]. -----------------------------------------------------------------------------------------------------------------------PART I (20 Marks) Answer all questions Question 1 Answer briefly each of the questions (i) to (x). (i) Name the two sources of e-recruitment. Briefly explain any one of them. (ii) State any two differences between training and development. (iii) Briefly explain the two types of esteem needs, as per the human needs stated by Maslow. (iv) Define Leadership. (v) State any two limitations of promotion of employees in an organisation. (vi) What is meant by gratuity? (vii) State any two benefits of e-business to the buyers. [10 2] (viii) What is meant by outsourcing? (ix) State any two functions of FSSAI. (x) Expand the following: (a) LPO (b) KPO -----------------------------------------------------------------------------------------------------------------------This paper consists of 3 printed pages and 1 blank page. 1219-859 Turn over Copyright reserved.

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