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ISC Class XII Board Exam 2018 : Business Studies

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ISC 12th
Indian School Certificate Examination (ISC), New Delhi
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BUSINESS STUDIES (Maximum Marks: 100) (Time allowed: Three hours) (Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.) -----------------------------------------------------------------------------------------------------------------------Answer Question 1 from Part I (compulsory) and five questions from Part II. The intended marks for questions or parts of questions are given in brackets [ ]. -----------------------------------------------------------------------------------------------------------------------PART I (30 Marks) Answer all questions Question 1 Answer briefly each of the questions (i) to (xv). (i) What is meant by unsolicited applications? (ii) State the significance of conducting refresher training. (iii) Define remuneration. (iv) Name any four non-monetary incentives that may be used in an organisation. (v) Briefly explain any two qualities of a good leader. (vi) Differentiate between upgrading and dry promotion. (vii) Give one benefit each of voluntary retirement scheme to the employee and to the employer. [15 2] (viii) Bring out the significance of using grapevine as a channel of communication in an organisation. (ix) Explain the meaning of internal communication. Name its two types. (x) What is a dictaphone? (xi) Briefly explain what is meant by letter of enquiry. Which letter is written in response to it? (xii) With reference to written internal communication, explain the term office order. (xiii) Explain cross referencing, in the context of report writing. (xiv) Explain the term motion in the context of company meetings. -----------------------------------------------------------------------------------------------------------------------This paper consists of 3 printed pages and 1 blank page. 1218-859 Turn over Copyright reserved.

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