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ISC Class XII Board Exam 2020 : Business Studies

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ISC 12th
Indian School Certificate Examination (ISC), New Delhi
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BUSINESS STUDIES (Maximum Marks: 80) (Time allowed: Three hours) (Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.) -------------------------------------------------------------------------------------------------------------------Answer Question 1 from Part I (compulsory) and five questions from Part II. The intended marks for questions or parts of questions are given in brackets [ ]. -------------------------------------------------------------------------------------------------------------------PART I (20 Marks) Answer all questions Question 1 Answer briefly each of the questions (i) to (x). (i) Define human resource management. (ii) List any two uses of conducting job analysis. (iii) State any two reasons to justify medical examination as an integral part of a good selection procedure. (iv) Define staff morale. (v) Explain the concept of encashment of leave. (vi) Give any two distinctions between potential appraisal and performance appraisal. (vii) What is a quotation letter? [10 2] (viii) Define partnership. (ix) List any two opportunities that globalisation has brought in. (x) Expand the following: (a) NBFC (b) FSSAI -------------------------------------------------------------------------------------------------------------------This paper consists of 3 printed pages and 1 blank page. 1220-859 Turn over Copyright reserved.

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