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ISC Class XII Board Exam 2020 : Business Studies

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ISC 12th
Indian School Certificate Examination (ISC), New Delhi

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BUSINESS STUDIES (Maximum Marks: 80) (Time allowed: Three hours) (Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.) -------------------------------------------------------------------------------------------------------------------Answer Question 1 from Part I (compulsory) and five questions from Part II. The intended marks for questions or parts of questions are given in brackets [ ]. -------------------------------------------------------------------------------------------------------------------PART I (20 Marks) Answer all questions Question 1 Answer briefly each of the questions (i) to (x). (i) Define human resource management. (ii) List any two uses of conducting job analysis. (iii) State any two reasons to justify medical examination as an integral part of a good selection procedure. (iv) Define staff morale. (v) Explain the concept of encashment of leave. (vi) Give any two distinctions between potential appraisal and performance appraisal. (vii) What is a quotation letter? [10 2] (viii) Define partnership. (ix) List any two opportunities that globalisation has brought in. (x) Expand the following: (a) NBFC (b) FSSAI -------------------------------------------------------------------------------------------------------------------This paper consists of 3 printed pages and 1 blank page. 1220-859 Turn over Copyright reserved. PART II (60 Marks) Answer any five questions. Question 2 (a) What is meant by manpower estimation? Explain its relevance in human resource management. [4] (b) Briefly explain the four internal sources of recruitment. [8] Question 3 (a) State any four distinctions between recruitment and selection. [4] (b) Briefly explain two factors of Herzberg s theory of motivation. [8] Question 4 (a) State any four differences between training and education. [4] (b) With reference to democratic leadership, answer the following: [8] (i) Explain the concept of democratic leadership. (ii) State any two advantages. (iii) State any two disadvantages. (iv) Specify any two conditions where this style is most effective. Question 5 (a) (b) With reference to staff benefits provided by an organisation, explain Group Insurance and Employees Provident Fund. Explain any four advantages and any four limitations of seniority-based promotion. [4] [8] Question 6 (a) What is meant by staff separation? List any four means of the same. [4] (b) Define communication. State any six differences between formal communication and informal communication. [8] Question 7 (a) Explain the concepts of virtual teams and retainership. [4] (b) What is meant by e-business? Briefly explain any seven benefits of e-business. [8] -------------------------------------------------------------------------------------------------------------------2 1220-859 Question 8 (a) (b) State any two differences between: (i) Informative report and interpretative report. (ii) Routine report and special report. Discuss any two advantages and any two disadvantages each to the outsourcer and to the outsourced , in the process of outsourcing. [4] [8] Question 9 (a) Explain angel investors and crowd funding as sources of finance for a business venture. [4] (b) Draft an application letter for the post of a Sales Executive in a reputed Multi National company, in response to an advertisement published in the newspaper. [8] -------------------------------------------------------------------------------------------------------------------3 1220-859

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