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THE HERITAGE SCHOOL PRE-BOARD EXAMINATION - 2022-23 COMMERCE CLASS XII Full Marks- 80 Time - 3hrs ______________________________________________________________________________ (Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time). ---------------------------------------------------------------------------------------------------------------Answer all questions in Section A, Section B and Section C. Section A consists of objective / very short answer type questions. Section B consists of short answer questions. Section C consists of long answer questions. The intended marks for questions or parts of questions are given in brackets []. ---------------------------------------------------------------------------------------------------------------SECTION A 16 MARKS Question 1 (i) Arjun is the departmental head of his organisation. He decides to improve the performance of his department. So he plans to give some financial and non financial incentives to his subordinates. He knows these incentives will satisfy their needs and they will be stimulated to take actions from their side. Identify the element of directing in the above case: [1] a) Leadership b) Supervision c) Motivation d) Communication (ii) The consumer has the right to get compensation against unfair trade practices under [1] a) Right to choose b) Right to seek redressal c) Right to be heard d) Right to safety This question paper consists of five printed pages 1 (iii) Which one of the following is NOT a source of borrowed funds? a) Loan from Financial Institutions b) Debentures c) Retained Earnings d) Public Deposits [1] (iv) The sales persons are allowed to close a deal with a buyer by giving a maximum of 10% discount, whereas the decision to give any further discount rests with Mr. Anil as the final authority. Identify the principle of Management being followed here: [1] a) Centralisation and Decentralisation b) Authority and Responsibility c) Unity of Command d) Unity of direction (v) _________ specifies the end to be achieved. a) Objective b) Strategy c) Policy d) Method (vi) Select and write the odd one out of the following: a) A policy is a standing plan. b) Controlling reveals deficiencies in plans. c) A programme is a single use but comprehensive plan. d) A procedure describes the exact manner in which a certain activity is to be performed. (vii) State whether the following statements are True or False. [1] [1] [4] a) A bank transfer wages and salaries directly from the company s account to the accounts of employees of the company through EFTS. b) Competitors of a business firm are part of the macro business environment. c) Labelling involves putting identification marks on the package. d) Debit card is a financial instrument issued by the bank for remittance money which cannot be dishonoured. (viii) __________ is needed at all levels of Management and in all departments. 2 [1] (ix) ________ is a process of growth in all respects. [1] (x) The Government of India proposed to encourage e- transactions by encouraging the use of plastic money or net banking by allowing deductions in usage charges, fees, and Income Tax exemptions. Which component of business environment does it represent? [1] (xi) Rahul bought a packet of chips from a local shopkeeper and found that the manufacturing date given on the label where not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are drawn from the market and new packets with legible labels are soon made available. State the consumer right which Rahul exercised. [1] (xii) Dhruv is a wholesaler of food grains. He categorises his stock into different groups based on their quality and also fixes up the prices accordingly. Identify the type of marketing function being mentioned in the given line. [1] (xiii) Assertion: controlling helps to reduce wastage and spoilage of resources. [1] Reason: An efficient control system creates an environment of order and discipline in the organisation. a) Both Assertion and Reason are true, and Reason is the correct explanation of Assertion. b) Both Assertion and Reason are true, but Reason is not the correct explanation of Assertion. c) Assertion is True, but Reason is False. d) Assertion is False, but Reason is True. SECTION B 32 MARKS Question 2 (i) [4] Planning promotes creativity and provides basis for control . Explain. OR (ii) Guiding subordinates and Monitoring performance of the workers are the two major functions of a supervisor. Explain. Question 3 [4] Mohit is reporting the work to his team leader and the production manager. Thus, he is violating a principle of management. In the light of this statement, state any four adverse effects of violating the above-mentioned principle of management. Question 4 [4] What are the objectives of publicity? 3 Question 5 [4] Why is management considered as an art? Question 6 [4] Enumerate the components of legal and regulatory environment. Question 7 [4] How does controlling facilitate coordination? Question 8 [4] John purchased a TV after a comparative analysis of quality, price, warranty, etc. of competitive brands. Identify the type of product John purchased. Mention three features of such products. Question 9 [4] (i) Marketing is important for the well being of business as well as the society. It is the Foundation of Business and it Initiates higher standard of living . Explain. OR (ii) Communication is essential for effective management, but it is not always as effective as it should be. In this context explain how Language and Premature Evaluation create hindrance in the process of effective communication. SECTION C 32 MARKS Question 10 (i) Explain any five factors that will be considered while determining the fixed capital required for the company. [5] (ii) What are the demerits of issuing equity shares from the shareholders point of view? [3] Question 11 (i) What are the limitations of Divisional Structure of organisation? [5] (ii) Explain Alternate Dispute Resolution Mechanism of Mediation according to the Consumer Protection Act 2019. [3] OR (i) State any five differences between Debit Card and Credit Card. [5] (ii) State any three similarities between the theories of Taylor and Fayol. [3] 4 Question 12 (i) State any five differences between Shares and Debentures. [5] (ii)State three reasons that may cause deviations between the planned and actual performance in an organisation. [3] Question 13 Read the case given below and answer the questions that follow. Mr. Aryan CEO of Arya Ltd is interested in hiring people from outside. For casual vacancies of unskilled or semiskilled jobs, a notice is placed on the enterprise specifying the details of the jobs available. He is also planning to call some potential employees out of the database of unsolicited applications in their offices. For technical, professional, and managerial jobs, he is planning to hire young blood directly from universities, vocational schools and management institutes. I. Name the function of management in the above case and identify the step performed by Aryan. [2] II. Write one demerit of choosing people directly from Universities. [1] III. Identify the different ways of hiring people followed by Aryan. [3] IV. Define trade test. [2] ______________________________________________________________________________ 5
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