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Not esonCONSUMERPROTECTI ON I nt r oduct i on Consumerpr ot ect i oni sagr oupofl awsdesi gnedt oensur et her i ght sofconsumer s. Consumerpr ot ect i onwasactenact edi n1986.Thenewconsumerpr ot ect i onact camei nt of or ceon20Jul y2020andi twi l lempowerconsumer sandhel pt hem i n pr ot ect i ngt hei rr i ght st hr oughi t sv ar i ousnot i f i edr ul esandpr ov i si ons. Theconsumerpr ot ect i onact2019est abl i shest heCent r alConsumerPr ot ect i on Aut hor i t y( CCPA)whosepr i mar yobj ect i v ewi l lbet opr omot eandenf or cet her i ght sof consumer s. Needf orConsumerPr ot ect i on 1.Consumeri st hepur poseofbusi ness -Foundat i onofbusi ness -Hel psi nkeepi ngbusi nessi nexi st ence -Sat i sf yandr et ai ncust omer s 2.Busi nessi sameansofHumanwel f ar e -I texi st st oser v ehumanbei ngs -Cannotsur v i v eandgr owunl esscust omer sar eser v edwel l 3.Mul t i pl eobj ect i v es -Pr of i tmaki ngcannotbet hesol eobj ect i v e -Busi nessneedst of ul f i l l soci al r esponsi bi l i t y 4.Gr owt hwi t hsoci al j ust i ce -Consumerpr ot ect i oni si naccor dancewi t ht hedi r ect i v epr i nci pl esofst at epol i cy -Gr owt hwi t hsoci al j ust i cei st heai m ofourcount r y 5.St akeHol derappr oach -Cooper at i onandsuppor tofsev er al gr oupsneededi nbusi ness. -Mustpr ot ecti nt er estofal l st akehol der si ncl udi ngcust omer s 6.Responsi bi l i t ywi t hpower . Responsi bi l i t yoft hebusi nesst ousei t spoweri naposi t i v eway . -Shoul dn tdamaget hei nt er estofsoci et yandconsumer s. 7.Theor yofTr ust eeshi p -Busi nessmanar et r ust eesofsoci et y sweal t h. -Shoul duset hi sweal t hf orbenef i tofpeopl e. 8.Busi nessEt hi cs -Consumerpr ot ect i oni set hi cal obl i gat i onofbusi ness. -Busi nessshoul dhav emor al v al uesot her wi secannotbet ol er at edf oral ong t i me. 9.Sel fi nt er est -Busi nessmustpr ov i dequal i t ygoodsandbecomeconsumeror i ent edt osur v i v e i ncompet i t i on. -Busi nessf i r m shoul dai m atl ongt er m pr of i tmaxi mi zat i ont hr oughconsumer sat i sf act i on. RI GHTSav ai l abl et oconsumer s Ri ghtt osaf et y Consumerneedst obepr ot ect edagai nstt hegoodsandser v i ceswhi char e haz ar doust ol i f eandheal t h Pr oductshoul dnotcauseanyphy si cal dangert oconsumerorputt hem i n di f f i cul t y . Consumerpr oduct sar ehi ghl yi nt r i cat eandcompl exandt her esponsi bi l i t yf or t hei rsaf et yshoul dbef i xedonpr oducer sanddi st r i but or s. Ri ghtt obei nf or med Compl et ei nf or mat i onaboutt hequal i t y , quant i t y , pur i t y , pr i ceet c.aboutt he pr oductwhi chconsumeri nt endst obuy . Pr oducershoul dgi v ecompl et ei nf or mat i onaboutt hepr oducti ngr edi ent s, dat e ofmanuf act ur e, t echni cal speci f i cat i onsandpr ecaut i onst obet aken. Pr ot ect st heconsumer sf r om decept i v eadv er t i si ng, mi sl eadi ngl abel l i ngand war r ant i eset c. Ri ghtt oChoose Consumerhast hef r eedom t ochoosef r om av ar i et yofpr oduct satcompet i t i v e pr i ces. Enoughv ar i et i esofpr oduct sar eav ai l abl ei nt hemar ket , sot hatconsumer sget t heoppor t uni t yt omakeaf r eechoi ce. Ri ghtt obehear d Consumerhast her i ghtt of i l eacompl ai ntandt obehear datanappr opr i at e f or um, i ncaseofdi ssat i sf act i onwi t ht heser v i ce. Manybusi nessf i r mshav esetupt hei rownconsumerser v i ceandgr i ev ancecel l s Ri ghtt oseekr edr essal Consumerhasar i ghtt ogetcl ai msandcompl ai nt sset t l edagai nstsel l er sand manuf act ur er sduet ounf ai rt r adepr act i cesandexpl oi t at i onbyt hem. Pr oductcanber epl aced, r epai r edort akenbackbyt hesel l eri ft hepr oducti s unsat i sf act or y . Ri ghtt oConsumerEducat i on Consumermustbeawar eofhi sr i ght sandr emedi esav ai l abl et ohi m. Thi swi l l hel pt hem t opr ot ectt hem f r om f r audsbybusi nessman. Ri ghtt oheal t hyenv i r onment Consumer shav et her i ghtt obepr ot ect edagai nstenv i r onment al pol l ut i on. Pr ot ect i onagai nstdegr adat i onofenv i r onment . Ri ghtt of i l eacompl ai ntf r om any wher e Theconsumer scanf i l eacompl ai ntf r om any wher e. Ear l i ert heconsumer swer er equi r edt of i l eacaseonl yatapl acewher et he pr oductwaspur chasedorwher et hesel l eroft hepr oducthashi sr egi st er ed of f i ce. Theconsumeraf f ai r smi ni st r yi sf or mi ngl awsf oref i l l i ngofcompl ai nt sand nor msf orpay i ngt hef eedi gi t al l y Ri ghtt oseekcompensat i onunderpr oductl i abi l i t y I ft her ei samanuf act ur i ngdef ectort hepr oducti nquest i ondoesnotconf or m t ot heexpr esswar r ant y , t hemanuf act ur erorsel l erwi l lbehel pl i abl e Thi spr ov i si onbr i ngsecommer ceunderi t sambi t Ri ghtt opr ot ectconsumer sasacl ass I ft her ear ecompl ai nt sr el at edt ounf ai rt r adepr act i cesormi sl eadi ng adv er t i sement , t heper soncanf or war dt hecompl ai nti nwr i t i ngori nel ect r oni c modet ot hedi st r i ctcol l ect ororcommi ssi onerofr egi onalof f i ceort heCCPAf or cl assact i on. Ri ghtt oseekhear i ngusi ngv i deoconf er enci ng I ft heappl i cat i onhasbeenf or war dedbyaconsumerf orhear i ngt hr oughv i deo conf er enci ng, t hecommi ssi oncanal l owf ort hi spr ov i si on Ri ghtt oknowwhyacompl ai ntwasr ej ect ed Nocommi ssi oncanr ej ectacompl ai ntwi t houthear i ngt hecompl ai nant .The commi ssi onmustdeci deaboutadmi t t i ngorr ej ect i ngacompl ai ntwi t hi n21day s. I fi ti snotdeci dedt hent hecompl ai nti sdeemedt ohav i ngbeenadmi t t ed ConsumerResponsi bi l i t i es Exer ci set her i ght s Askf orf ul l i nf or mat i onwhi l ebuy i ng Bequal i t yconsci ous( I SI , FPO, AGMARK) I nsi stoncashmemo Don tgetcar r i edawaybyadv er t i sement s Fi l ecompl ai nt si fexpl oi t edbyt r ader s Met hodsofConsumerPr ot ect i on 1.Sel fRegul at i onbyBusi ness Busi nessshoul df or mul at eandappl yconsumeror i ent edmar ket i ng. Shoul dadoptacodeofconductt obehav ei namor er esponsi bl emanner . 2.` ConsumerAwar eness Consumershoul dpr ot ecthi sownr i ght s. Shoul dbeal er tandwel l i nf or med. 3. ` ConsumerAssoci at i ons Consumershoul duni t et hemsel v est opr ot ectt hei rr i ght s Consumerassoci at i onscaneducat eandawakenconsumer s. 4.Gov er nmentcont r ol Gov er nmenthaspassedmanyl awsf orpr ot ect i onofconsumer s. Gov er nmentcanassi sti nconsumerpr ot ect i on. Measur espr ov i dedbygov er nmentf orpr ot ect i ngconsumer si nI ndi a Publ i ci t y Radi oandTel ev i si ont el ecastr egul arpr ogr ammesonconsumerpr ot ect i on. Document ar i esar eshownt oeducat econsumer s. upbhokt aj agr an j our nal i spubl i shed quar t er l y Awar ds Gov er nmentof f er sawar dst oy out handwoment oencour agepar t i ci pat i oni n consumerpr ot ect i on. Env i r onmentf r i endl ypr oduct s Ecomar k schemehasbeeni nt r oducedt omot i v at emanuf act ur er st opr oduceeco f r i endl ygoods. Consumerwel f ar ef und Gov er nmentcr eat edf undf orwel f ar eofconsumer swhi chi susedonconsumer educat i on, t r ai ni ng, compl ai nthandl i ngf aci l i t i eset c. Lokadal at s Theaggr i ev edconsumercanpr esenthi sgr i ev ancedi r ect l yi nl okadal at . I ti sspeedyandeconomi cal r edr essal sy st em Publ i ci nt er estl i t i gat i on Anyi ndi v i dual oror gani sat i oncanf i l ewr i tpet i t i oni nt hecour ti nt hei nt er estofa weaki ndi v i dual whomaynotbeabl et oseekl egal r emedyonhi sown. ConsumerRedr essal For ums Theconsumerpr ot ect i onact1986pr ov i desaj udi ci al machi ner yf orr edr essi ng consumergr i ev ances. Remedi esav ai l abl ef orconsumer s Remov al ofdef ect sf r om t hegoods Ref undoft hepr i cepai d Repl acementoft hegoods Compensat i onoft hel ossori nj ur ysuf f er ed Wi t hdr awal ofhazar dousgoodsf r om t hemar ket Di scont i nuanceofunf ai randr est r i ct i v et r adepr act i ces Consumerdi sput er edr essalcommi ssi on The Act set sup ConsumerDi sput esRedr essal Commi ssi ons ( consumer cour t s)att hedi st r i ct , st at eandnat i onall ev el , as quasi j udi ci albodi esf oradj udi cat i onof consumerdi sput es.I tal soper mi t s t hecent r algov er nmentt onot i f yt hemet hodofappoi nt mentoft hemember s oft hese consumer cour t s. Di st r i ctConsumerdi sput er edr essalcommi ssi on EachFor um consi st sofachai r manand2member sappoi nt edbyt hest at e gov er nment . Hast hepower sofaCi v i l cour tf orenqui r i ngi nt oanycompl ai nt Jur i sdi ct i onoft heDi st r i ctFor um Thedi st r i ctCDRCwi l l ent er t ai ncompl ai nt swher et hev al ueof goodsandser v i cesdoesnotexceedRs1cr or e Anappeal agai nstt heor deroft hedi st r i ctf or um canbef i l edt ot hest at e commi ssi onwi t hi n30day s St at eConsumerdi sput er edr essalcommi ssi on Shal l consi stofapr esi dentwhoei t heri sorhasbeenaj udgeofahi ghcour tand 2ot hermember s Al l 3member sshal l beappoi nt edbyt hest at egov er nment Jur i sdi ct i onoft hest at ecommi ssi on Thest at eCDRCwi l lent er t ai ncompl ai nt swher et hev al uei smor et han1 cr or ebutnotexceedRs10cr or e. Appeal sagai nstt heor der sofanydi st r i ctf or um canal sobef i l edbef or et hest at e commi ssi on. Anyper sonaggr i ev edbyt heor derofst at ecommi ssi oncanappeal t onat i onal commi ssi onwi t hi n30day s Nat i onalConsumerdi sput er edr essalcommi ssi on Aper sonwhoi sorhasbeenaj udgeoft hesupr emecour ti st obeappoi nt edby t hecent r al gov er nment , whoshal l bei t spr esi dent Notl essandnotmor et han4member smaybepr escr i bedandoneofwhom shal l beawoman Jur i sdi ct i onoft henat i onal commi ssi on Thosecompl ai nt scanbef i l edwher et hev al ueofgoodsorser v i cesi s mor et han10cr or e Appeal sagai nstt heor der sofanySt at ecommi ssi oncanal sobef i l edbef or et he Nat i onal commi ssi on. Anyper sonaggr i ev edbyt heor derofNat i onal commi ssi oncanappeal t ot heSupr eme cour twi t hi n30day s Whoi saconsumer Aconsumeri sdef i nedasaper sonwhobuy sanygoodorav ai l saser v i cef or consi der at i on.I tdoesnoti ncl udeaper sonwhoobt ai nsagoodf orr esal eora goodorser v i cef orcommer ci alpur pose.I tcov er st r ansact i onst hr oughal l modesi ncl udi ngof f l i ne, andonl i net hr oughel ect r oni cmeans, t el eshoppi ng, mul t il ev elmar ket i ngordi r ectsel l i ng Whocanf i l eacompl ai nt 1.Aconsumer 2.Anyv ol unt ar yconsumerassoci at i onr egi st er edundercompani esact , 1956. 3.TheCent r al oranyst at egov er nment . 4.Oneormor econsumer s, wher enumer ousconsumer shav esamei nt er est . 5.Thel egal hei rorr epr esent at i v e, i ncaseofdeat hofaconsumer Compl ai nt Acompl ai ntmeansanal l egat i oni nwr i t i ngf or : 1.Unf ai rorr est r i ct i v et r adepr act i ces. 2.Def ect i v egoods. 3.Def i ci encyi nser v i ceshi r ed. 4.Char gedi nexcessofact ual pr i ce 5.Goodsandser v i cesof f er edf orsal ewhi char ehazar doust ol i f eandsaf et y Def ectanddef i ci ency . I tmeansanyf aul t , i mper f ect i onorshor t comi ngi nt hequal i t y , quant i t y , pur i t yor st andar dwhi char er equi r edt obemai nt ai nedi nt hegoodsandser v i ces. Agai nstwhom t hecompl ai ntcanbef i l ed. Tr ader Manuf act ur er Suppl i er( ofser v i ces) Mai nt asksofConsumeror gani sat i onsandNGOs 1.Maki ngconsumer sawar eoft hei rr i ght sandr esponsi bi l i t i es 2.Educat i ngconsumer saboutt her emedi esav ai l abl et ot hem. 3.Or gani si ngexhi bi t i onsonspur i ousandadul t er at edpr oduct s 4.Or gani si ngpr ot est sandboy cot t sagai nstadul t er at i on, under wei ghtet c. 5.Runni ngcounsel i ngandgui dancecent er sf orconsumer s. 6.Col l ect i ngdat aondi f f er entpr oduct sandt est i ngt hem.
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