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ISC Class XII Notes 2022 : Commerce (Smt. Sulochanadevi Singhania School, Thane) : Consumer Protection Act 2019

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Maddy .I
Smt. Sulochanadevi Singhania School, Thane
1st to 10th, X-XII
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Not esonCONSUMERPROTECTI ON I nt r oduct i on Consumerpr ot ect i oni sagr oupofl awsdesi gnedt oensur et her i ght sofconsumer s. Consumerpr ot ect i onwasactenact edi n1986.Thenewconsumerpr ot ect i onact camei nt of or ceon20Jul y2020andi twi l lempowerconsumer sandhel pt hem i n pr ot ect i ngt hei rr i ght st hr oughi t sv ar i ousnot i f i edr ul esandpr ov i si ons. Theconsumerpr ot ect i onact2019est abl i shest heCent r alConsumerPr ot ect i on Aut hor i t y( CCPA)whosepr i mar yobj ect i v ewi l lbet opr omot eandenf or cet her i ght sof consumer s. Needf orConsumerPr ot ect i on 1.Consumeri st hepur poseofbusi ness -Foundat i onofbusi ness -Hel psi nkeepi ngbusi nessi nexi st ence -Sat i sf yandr et ai ncust omer s 2.Busi nessi sameansofHumanwel f ar e -I texi st st oser v ehumanbei ngs -Cannotsur v i v eandgr owunl esscust omer sar eser v edwel l 3.Mul t i pl eobj ect i v es -Pr of i tmaki ngcannotbet hesol eobj ect i v e -Busi nessneedst of ul f i l l soci al r esponsi bi l i t y 4.Gr owt hwi t hsoci al j ust i ce -Consumerpr ot ect i oni si naccor dancewi t ht hedi r ect i v epr i nci pl esofst at epol i cy -Gr owt hwi t hsoci al j ust i cei st heai m ofourcount r y 5.St akeHol derappr oach -Cooper at i onandsuppor tofsev er al gr oupsneededi nbusi ness. -Mustpr ot ecti nt er estofal l st akehol der si ncl udi ngcust omer s 6.Responsi bi l i t ywi t hpower . Responsi bi l i t yoft hebusi nesst ousei t spoweri naposi t i v eway . -Shoul dn tdamaget hei nt er estofsoci et yandconsumer s.

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