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ISC Class XII Board Exam 2020 : Commerce

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ISC 12th
Indian School Certificate Examination (ISC), New Delhi

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COMMERCE (Maximum Marks: 80) (Time allowed: Three hours) (Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.) ---------------------------------------------------------------------------------------------------------------Answer Question 1 from Part I and any five questions from Part II. The intended marks for questions or parts of questions are given in brackets [ ]. ---------------------------------------------------------------------------------------------------------------PART I (20 Marks) Answer all questions. Question 1 [10 2] Answer briefly each of the questions (i) to (x): (i) What is meant by Micro-Environment? (ii) State any two features of a Credit Card. (iii) What is Net Working Capital? (iv) Give two advantages of Trade Credit, as a source of short-term finance. (v) Define Management as an activity. (vi) Moon Ltd. imported new machinery from Germany. However, the productivity of the business did not improve with the use of this machinery. On investigation, it was found that the workers were not able to operate the high-tech machinery effectively, causing poor performance and wastages. What can be done by Moon Ltd. to overcome the above problem? (vii) What is meant by Span of Control? (viii) Name two types of Markets on the basis of subject of exchange. (ix) State any two points of difference between Marketing and Selling. (x) What is meant by Physical Distribution? ---------------------------------------------------------------------------------------------------------------This Paper consists of 3 printed pages and 1 blank page. 1220-857 Turn over Copyright reserved. PART II (60 Marks) Answer any five questions. Question 2 (a) Explain any three advantages of Debentures from the Debenture holder s point of view. [3] (b) With reference to the various dimensions of Business Environment, state what is meant by Political Environment. Mention any three components of Political Environment. [4] (c) Enumerate any five points of importance of staffing as a function of management. [5] Question 3 (a) Distinguish between a Formal Organisation and an Informal Organisation. [3] (b) Explain any four objectives of Communication. [4] (c) Define Advertising. Explain any four features of Advertising. [5] Question 4 (a) Explain any three sources of External Recruitment. [3] (b) Give four differences between Taylor s and Fayol s Principles of Management. [4] (c) What is meant by RTGS? Give any three features of RTGS. [5] Question 5 (a) Explain any three factors that you will consider while determining the Working Capital requirement for a business enterprise. [3] (b) Explain four advantages of raising funds from Commercial Banks. [4] (c) Explain the first five steps involved in the process of Planning, as a function of Management. [5] Question 6 (a) Explain any three methods of Consumer Protection. [3] (b) What are Retained Earnings? Explain any three demerits of Retained Earnings. [4] (c) Define Marketing. Briefly explain any three features of Marketing. [5] ---------------------------------------------------------------------------------------------------------------2 1220-857 Question 7 (a) Explain any three objectives of Publicity, as an element of Promotion Mix. [3] (b) What are the various Channels of Distribution available to a Manufacturer in the process of distribution? [4] (c) Give five differences between Preference Shares and Equity Shares. [5] Question 8 (a) Explain any three features of Industrial Products. [3] (b) Define Management. Briefly explain any three objectives of Management. [4] (c) Explain any five qualities that a good leader should possess. [5] Question 9 Write short notes on the following: (a) Instalment Credit as a source of short-term funds for business. [4] (b) Line and Staff Organisation. [4] (c) Marketing Research. [4] -------------------------------------------------------------------------------------------------------------3 1220-857

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