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ISC Class XII Board Specimen 2021 : Hospitality Management

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ISC 12th
Indian School Certificate Examination (ISC), New Delhi
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HOSPITALITY MANAGEMENT (Maximum Marks: 70) (Time allowed: Three hours) (Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.) ---------------------------------------------------------------------------------------------------------------Answer Question 1 from Part I and five questions from Part II. The intended marks for questions or parts of questions are given in brackets [ ]. ---------------------------------------------------------------------------------------------------------------PART I (20 Marks) Answer all questions. Question 1 Answer briefly each of the following questions: (i) What are the two important Conceptual Skills required for Hospitality? (ii) Expand the abbreviation UNWTO. (iii) List any four main Meal Periods. (iv) What is a Menu? (v) What are the three broad classifications of hotels? (vi) Name any two types of services made available in the Food and Beverage Service area of a hotel. (vii) How are the guest rooms classified? [10 2] (viii) What does the abbreviation SOP stand for? (ix) What is meant by the nutritional value of food? (x) Name any two operational areas of a Hotel. ---------------------------------------------------------------------------------------------------------------------ISC SPECIMEN QUESTION PAPER 2021 PART II (50 Marks) Answer any five questions. Question 2 (a) Explain any two types of Stocks used in a hotel kitchen. [5] (b) Briefly explain the Guest Cycle. [5] Question 3 (a) Explain the role of Control Desk in the accommodation operations of a hotel. [5] (b) Write a short note on the recent technological trends in the Hospitality sector. [5] Question 4 (a) How can Social Media be used in the Hospitality sector? [5] (b) Briefly explain the importance of safety and hygiene in a hotel kitchen. [5] Question 5 (a) Explain the concept of meet, greet and seat with reference to the Food and Beverage Service area of a hotel. [5] (b) What is meant by wow factor? Explain with reference to the customer care service in Hospitality. [5] Question 6 (a) What is a Property Management System? Explain its uses in the Hospitality sector. [5] (b) Describe the five main interpersonal skills required in Hospitality. [5] ---------------------------------------------------------------------------------------------------------------------2 ISC SPECIMEN QUESTION PAPER 2021 Question 7 (a) What are food allergens? Name any two food allergens and the allergies caused by them. [5] (b) Name and briefly explain any two types of menus used in the Food and Beverage Service area of a hotel. [5] Question 8 (a) Write a short note on sustainability, with reference to the Hospitality sector. [5] (b) Mention any three types of Soups and any two types of Sauces prepared in a hotel kitchen. List the ingredients of these soups and sauces. [5] Question 9 (a) What are the five main attributes that the accommodation operations personnel should possess? [5] (b) Briefly explain any two basic factors to be kept in mind while planning a menu and the cost of food associated with it. [5] ---------------------------------------------------------------------------------------------------------------------3 ISC SPECIMEN QUESTION PAPER 2021

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