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ISC Class XII Board Specimen 2019 : Business Studies

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ISC 12th
Indian School Certificate Examination (ISC), New Delhi

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BUSINESS STUDIES (Maximum Marks: 80) (Time allowed: Three hours) (Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.) -----------------------------------------------------------------------------------------------------------------------Answer Question 1 from Part I (compulsory) and five questions from Part II. The intended marks for questions or parts of questions are given in brackets [ ]. -----------------------------------------------------------------------------------------------------------------------PART I (20 Marks) Answer all questions Question 1 Answer briefly each of the questions (i) to (xv). (i) Define Human Resource Management. (ii) Distinguish between Recruitment and Selection. (iii) Money is the only motivator . Comment. (iv) What is meant by Piece Rate System of wage payment? (v) How is Potential Appraisal different from Performance Appraisal? (vi) List any four socio-psychological barriers to communication. (vii) Define communication. [10 2] (viii) State any two threats caused to business by globalisation. (ix) What is the role of RBI as a regulator in the Indian Banking system? (x) Expand the following: (a) POS (b) IRDAI -----------------------------------------------------------------------------------------------------------------------Specimen Question Paper ISC 2019 Copyright reserved. PART II (60 Marks) Answer any five questions. Question 2 (a) Discuss the relevance of preliminary screening and medical examination in a selection procedure. [4] (b) What is meant by e-recruitment? Briefly explain any three benefits and any three limitations of the same. [8] Question 3 (a) How do motivation factors as given by Herzberg affect motivation of employees? [4] (b) Discuss any four types of training that can be given to staff in an organisation? [8] Question 4 (a) With reference to remuneration, briefly explain any two benefits given to the staff by the employer. [4] (b) Explain the morale productivity matrix, clearly bringing out the causes of relationship between morale and productivity. [8] Question 5 (a) (b) What is meant by 360o appraisal? Briefly explain any one benefit and any one limitation of the same. Briefly explain the following: [4] (i) (ii) [8] Leadership Continuum. Blake and Mouton Managerial Grid. Question 6 (a) (b) Distinguish between: [4] (i) Internal Communication and External Communication. (ii) Formal Communication and Informal Communication. What is meant by staff attrition? attrition. Briefly explain any three means of staff [8] -----------------------------------------------------------------------------------------------------------------------Specimen Question Paper ISC 2019 Question 7 (a) (b) Briefly explain flexible hours and work from home, giving their meaning and significance. Explain the meaning and relevance of the four types of transfers. [4] [8] Question 8 (a) Briefly explain any two online means of conducting business. [4] (b) Explain any four sources of finance available to an organisation. [8] Question 9 (a) (b) What is meant by the terms Regulators and Intermediaries? In response to an advertisement in the newspaper, draft an application letter for the post of an accountant in a medium sized organisation. [4] [8] -----------------------------------------------------------------------------------------------------------------------Specimen Question Paper ISC 2019

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