
	Trending ▼ ICSE CBSE 10th ISC CBSE 12th CTET GATE UGC NET Vestibulares ResFinder

NSW HSC 2009 : TOURISM

16 pages, 29 questions, 0 questions with responses, 0 total responses,

	nsw_hsc	+Fave Message
	Profile Timeline Uploads Q & A

Home > nsw_hsc >

Instantly get Model Answers to questions on this ResPaper. Try now!
NEW ResPaper Exclusive!

Formatting page ...

2009 H I G H E R S C H O O L C E R T I F I C AT E E X A M I N AT I O N Tourism Total marks 80 S ection I General Instructions Reading time 5 minutes Working time 2 hours Write using black or blue pen Board-approved calculators may be used Write your Centre Number and Student Number at the top of pages 9 and 13 Pages 2 5 15 marks Attempt Questions 1 15 Allow about 15 minutes for this section S ection II Pages 9 15 35 marks Attempt Questions 16 21 Allow about 45 minutes for this section S ection III Page 17 30 marks Attempt TWO questions from Questions 22 24 Allow about 1 hour for this section 255 Section I 15 marks Attempt Questions 1 15 Allow about 15 minutes for this section Use the multiple-choice answer sheet for Questions 1 15. 1 The acronym (abbreviation) CATO stands for which tourism industry body? (A) Council of Australian Tour Operators (B) Corporate Australia Travel Organisations (C) Council of Australian Tourist Organisations (D) Commission of Australian Tourism Operators 2 You are placing a brochure order over the phone. Which is the correct procedure to follow? (A) Give your company s name, your name and place the order (B) Give your name, an order number and then your office address (C) Give your name, your company s name and the purpose of the call (D) Give your company s name, the purpose of the call and then place an order 3 What should a cashier do after receiving and signing for a cash float? (A) Reconcile the till (B) Count the contents (C) Check the previous shift s takings (D) Ensure that enough change is available 4 Which of the following correspondence is appropriate for its audience? (A) Wholesaler s itinerary to agent outlining quarantine advice (B) Agent s welcome home letter to client requesting balance owing (C) Wholesaler s quotation to agent containing industry terminology (D) Agent s confirmation letter to client including travel abbreviations 2 5 Which set of destinations is associated with Australia s convict history? (A) Fraser Island, Port Douglas, Hobart (B) Green Island, Port Macquarie, Ballarat (C) Norfolk Island, Port Arthur, The Rocks (D) Rottnest Island, Port Adelaide, Sovereign Hill 6 The diagram shows two hotel rooms. Room 305 Room 307 Which term applies to this room configuration? (A) Adjoining (B) Interconnecting (C) Intraconnecting (D) Joining 7 A client has cut their arm on the brochure rack in your office. In this circumstance, what type of insurance would cover the agency? (A) Business travel insurance (B) Public liability insurance (C) Third-party property insurance (D) Workers Compensation insurance 3 8 A couple has booked and paid for a two-berth cabin aboard a South Pacific Cruise with your travel agency at a cost of $2289 per person. What is the total net amount your travel agency would pay to the cruise company if the commission rate is 12%? (A) $2014.32 (B) $2563.68 (C) $4028.64 (D) $5127.36 9 You are a member of a team that is organising an event. What should you do in order to complete your individual tasks? (A) Prioritise tasks and establish deadlines. (B) Conduct a brainstorming session and delegate tasks. (C) Prepare a routine for each team member and set goals. (D) Establish what others will be doing and negotiate tasks. 10 Which of the following are included in current anti-discrimination legislation in NSW? (A) Marital status, education, race (B) Political preference, dress, age (C) Social status, pregnancy, gender (D) Sexual orientation, religion, disability 11 Which of the following are all forms of information provided by an LTA? (A) Dining venues, theatres and visa application forms (B) Travel routes, sporting facilities and hotel availability (C) Entertainment venues, local festivals and customs advice (D) Shopping details, medical facilities and quarantine requirements 4 12 Which statement about tariffs and taxes is correct? (A) Tariffs are inclusions and taxes are add-ons. (B) Tariffs are prices and taxes are government charges. (C) Tariffs are conditions and taxes are commission charges. (D) Tariffs are gratuities and taxes are costs paid to the wholesaler. 13 Which flight route indicates travel from north to south? (A) LHR, PAR, ATH, VIE (B) MIA, WAS, JFK, BOS (C) TYO, HKG, SIN, BKK (D) YVR, SFO, LAX, BUE 14 Which type of issues are overbooking and confidentiality? (A) Ethical (B) Financial (C) Legal (D) Physical 15 Which of the following best describes the climate experienced in Townsville? (A) Equatorial (B) Subtropical (C) Temperate (D) Tropical 5 BLANK PAGE 6 BLANK PAGE 7 BLANK PAGE 8 Board of Studies NSW 2009 2 009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Tourism Centre Number Section II 35 marks Attempt Questions 16 21 Allow about 45 minutes for this section Student Number Answer the questions in the spaces provided. Question 16 (4 marks) TRAVEL AGENT TRAVEL AGENT Analyse the body language displayed in the image shown. ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ........................................................................................................................................ 256 9 4 Question 17 (7 marks) Complete the following table. State/ territory Capital city in the state/ territory 7 River located in the capital city Natural attraction in the state/ territory Man-made attraction in the state/ territory Brisbane Twelve Apostles South Australia Torrens Albany Whaling Museum 10 Question 18 (5 marks) A new festival is to be held in your local area. Recommend a variety of ways that information about the festival could be distributed to your colleagues in the travel industry and to the general public. ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... 11 5 Question 19 (6 marks) Flight no. Class From To Departure Arrival Status QF801 Y SYD ASP 1410 1845 WL (a) Decode the information provided in the table. 3 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) If the client was upgraded, what would the class code be? 1 ............................................................................................................................... (c) The passenger would like to change the destination to Darwin. 1 What is the amended city code? ............................................................................................................................... (d) The airline has advised that the status of this flight is now KK. What does this status mean? ............................................................................................................................... 12 Board of Studies NSW 2009 1 2 009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Tourism Centre Number Section II (continued) Student Number Question 20 (7 marks) You are Drew Flynn the team leader in reservations at a car hire company. Write a memo to your staff reminding them how to employ safe work practices to avoid Occupational Overuse Syndrome (OOS). MEMORANDUM To: From: Drew Flynn Date: Subject: ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... Drew Flynn 256a 13 7 Question 21 (6 marks) (a) List THREE internationally recognised symbols that would be found at an airport. 1 ............................................................................................................................... ............................................................................................................................... (b) How does the use of symbols assist with cross-cultural communication? 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (c) Suggest other organisational strategies an airport could implement to assist cross-cultural communication. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... 14 Board of Studies NSW 2009 3 2 009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Tourism Section III 30 marks Attempt TWO questions from Questions 22 24 Allow about 1 hour for this section Answer each question in a SEPARATE writing booklet. Extra writing booklets are available. In your answers you will be assessed on how well you: demonstrate relevant knowledge and understanding communicate ideas and information, using precise industry terminology and appropriate workplace examples organise information in a well-reasoned and cohesive response solve proposed issues or problems Question 22 (15 marks) Analyse the services provided by the ATC (Tourism Australia) including the benefits to an industry employee. Question 23 (15 marks) The position of a tour guide requires a high standard of personal presentation to enhance customer satisfaction and to meet health, safety and security requirements. Evaluate this statement with reference to the different workplaces in which a tour guide operates. Question 24 (15 marks) A school has approached your agency to arrange an excursion to Tasmania for a senior high school group. The school wants the group to have a nature-based experience. Justify the products and services that you would recommend to meet the client s needs. End of paper 257 15 BLANK PAGE 16 Board of Studies NSW 2009

Formatting page ...

Additional Info : New South Wales Higher School Certificate Tourism 2009
Tags : new south wales higher school certificate tourism 2009, nsw hsc online tourism, nsw hsc tourism syllabus, tourism model exam papers, tourism solved sample papers, tourism course., australia new south wales, nsw hsc online, nsw hsc past papers, nsw hsc papers, nsw hsc syllabus, nsw board of studies, higher school certificate new south wales, nsw australia, hsc syllabus, nsw hsc exams, nsw hsc question papers, nsw hsc solved question papers, nsw hsc previous exam papers, nsw university.

nsw_hsc chat

Horizontal lines at:
Guest Horizontal lines at:
AutoRM Data:
Box geometries: