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NSW HSC 2007 : BUSINESS SREVICES

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2007 H I G H E R S C H O O L C E R T I F I C AT E E X A M I N AT I O N Business Services Total marks 80 Section I General Instructions Reading time 5 minutes Working time 2 hours Write using black or blue pen Board-approved calculators may be used Write your Centre Number and Student Number at the top of pages 9, 11, 13 and 15 Pages 2 6 15 marks Attempt Questions 1 15 Allow about 15 minutes for this section Section II Pages 9 16 35 marks Attempt Questions 16 19 Allow about 45 minutes for this section Section III Page 17 30 marks Attempt TWO questions from Questions 20 22 Allow about 1 hour for this section 110 Section I 15 marks Attempt Questions 1 15 Allow about 15 minutes for this section Use the multiple-choice answer sheet for Questions 1 15. 1 Which is the most appropriate classification for junk emails? (A) General (B) Personal (C) Suspicious (D) Unsolicited 2 What is the main aim of team work? (A) To ensure designated goals are met (B) To provide opportunities for flexible working hours (C) To ensure each employee receives the same bonus to their salary (D) To provide opportunities to all employees to be trained as managers 3 What is the main responsibility of an Occupational Health and Safety (OHS) committee? (A) To clean chemical spills (B) To liaise with WorkCover NSW (C) To ensure EEO principles are applied (D) To consistently monitor safety issues in the workplace 4 What key aspects should be considered when organising daily tasks in the workplace? (A) Goal setting and business mission (B) Prioritising and time management (C) Business protocols and equity principles (D) Physical environment and ethnic background of the team 2 5 What name is given to the pre-set format that appears when a word-processing program is opened? (A) Templates (B) Page layout (C) Default settings (D) Document orientation 6 A national company is preparing its annual report. What filing classification would be most appropriate to compare information between states? (A) Numerical (B) Alphabetical (C) Geographical (D) Chronological 7 When providing information to a client over the phone, which of the following would help you best promote the business? (A) Personal presentation (B) Recording details as the client speaks (C) Displaying knowledge of industry codes and practices (D) Demonstrating in-depth knowledge of the business s operations 8 What is the purpose of virus protection on a computer system? (A) To block and delete junk emails (B) To allow quicker internet connection (C) To prevent corruption of files by outside influences (D) To prevent emails and stored data from being deleted by mistake 3 9 Which of the following is reduced by using proformas? (A) Drafting (B) Archiving (C) Photocopying (D) Using a letterhead 10 Against which source document should an invoice first be checked? (A) The credit note (B) The purchase order (C) The bank statement (D) The delivery docket 11 Bulk purchasing is an example of which of the following? (A) The tendering process (B) Cost effective practice (C) Cost analysis procedure (D) Time management policy 12 Which process could a business use to ensure that employees meet organisational requirements? (A) Mission statement assessment (B) Formal performance appraisal (C) Meeting industry codes of practice (D) Modification of work environment 4 Use the spreadsheet to answer Questions 13 and 14. File Edit View Insert A Format B Tools Table Window C D Help E 1 Product No. Quantity 2 2801m 33 3 0210c 38 4 19081 50 5 2610w 28 6 7 13 Which icon should be used to calculate the total quantity of products? (A) (B) (C) (D) 14 The spreadsheet shows sales for January 2007. Which formula would calculate the quantity sold? (A) =MAX(B1:B5) (B) =SUM(B1:B5) (C) =SUM(B2:B5) (D) =TOTAL(B2:B5) 5 F 15 An extract from a database of paper stock is shown. Colour Blue White Green Orange Yellow Red Pink Blue Size Quantity (reams) A4 A3 A4 A3 A4 A3 A4 A3 72 43 4 20 74 52 46 33 What colour and size of paper would appear at the top of the list if you do a sort by Quantity (reams) ascending? (A) Blue A4 (B) Blue A3 (C) Green A4 (D) Yellow A4 6 BLANK PAGE 7 BLANK PAGE 8 Board of Studies NSW 2007 2 007 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Centre Number Section II 35 marks Attempt Questions 16 19 Allow about 45 minutes for this section Student Number Answer the questions in the spaces provided. Marks Question 16 (7 marks) (a) On the diagram below, circle the icon used when fully justifying text. File Edit View Insert Format Font Tools Table Window Work ABC Normal (b) Arial 1 Help 75% 12pt Explain how formatting the font enhances the appearance of a document. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... Question 16 continues on page 10 111 9 3 Marks Question 16 (continued) (c) Proofread the following passage, using the proofreading symbols provided. Proofreading symbols proofreading of paper copies of documents si necessary to indicate where corrections should be made. Special symbols are used. They take up less space on the page than writing out thecorrections by longhand. The symbols are often written in both text) and in the margin. End of Question 16 10 Board of Studies NSW 2007 3 2 007 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Centre Number Section II (continued) Student Number Marks Question 17 (8 marks) (a) What information should be recorded when taking a telephone message? 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) How should written information be presented so that the intended meaning is understood by the reader? 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (c) Name and justify the type of letter you would create in response to the following scenarios: (i) arrival of a job application letter; 2 ................................................................................................................... ................................................................................................................... ................................................................................................................... (ii) request for a catalogue. 2 ................................................................................................................... ................................................................................................................... ................................................................................................................... 112 11 BLANK PAGE 12 Board of Studies NSW 2007 2 007 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Centre Number Section II (continued) Student Number Marks Question 18 (9 marks) (a) List the FOUR main components of goal setting. 2 ............................................................................................................................... ............................................................................................................................... (b) Outline the factors an employee could consider when determining future career directions. 3 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (c) Describe the training options available to employees in the business services area. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... 113 13 4 BLANK PAGE 14 Board of Studies NSW 2007 2 007 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Centre Number Section II (continued) Student Number Marks Question 19 (11 marks) (a) Why should equipment usage be monitored? 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) Other than monitoring equipment usage, give reasons for maintaining an assets register. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... Question 19 continues on page 16 113a 15 3 Marks Question 19 (continued) (c) Explain the factors that a business should consider in determining the most economical choice of equipment and material. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... End of Question 19 16 Board of Studies NSW 2007 6 2 007 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Section III 30 marks Attempt TWO questions from Questions 20 22 Allow about 1 hour for this section Answer each question in a SEPARATE writing booklet. Extra writing booklets are available. In your answers you will be assessed on how well you: demonstrate relevant knowledge and understanding communicate ideas and information, using precise industry terminology and appropriate workplace examples organise information in a well-reasoned and cohesive response solve proposed issues or problems Question 20 (15 marks) Explain procedures for effectively managing incoming and outgoing mail. Question 21 (15 marks) Explain procedures for hazard identification and risk control for both employers and employees in a business services environment. Question 22 (15 marks) Explain procedures for ensuring the accuracy and security of financial transactions. Your response must include petty cash, invoicing and banking transactions. End of paper 114 17 BLANK PAGE 18 Board of Studies NSW 2007

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Additional Info : New South wales Higher School Certificate Business Services 2007
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