
	Trending ▼ ICSE CBSE 10th ISC CBSE 12th CTET GATE UGC NET Vestibulares ResFinder

NSW HSC 2010 : BUSINESS SREVICES

14 pages, 29 questions, 0 questions with responses, 0 total responses,

	nsw_hsc	+Fave Message
	Profile Timeline Uploads Q & A

Home > nsw_hsc >

Instantly get Model Answers to questions on this ResPaper. Try now!
NEW ResPaper Exclusive!

Formatting page ...

2010 H I G H E R S C H O O L C E R T I F I C AT E E X A M I N AT I O N Business Services Total marks 80 S ection I General Instructions Reading time 5 minutes Working time 2 hours Write using black or blue pen Board-approved calculators may be used Write your Centre Number and Student Number at the top of pages 5, 7, 9 and 11 Pages 2 4 15 marks Attempt Questions 1 15 Allow about 20 minutes for this section S ection II Pages 5 12 35 marks Attempt Questions 16 19 Allow about 50 minutes for this section S ection III Page 13 15 marks Attempt Question 20 Allow about 25 minutes for this section S ection IV Page 14 15 marks Attempt Question 21 Allow about 25 minutes for this section 1020 Section I 15 marks Attempt Questions 1 15 Allow about 20 minutes for this section Use the multiple-choice answer sheet for Questions 1 15. 1 Which of the following is a human factor that can affect workplace practices? (A) Stress (B) Chemical spills (C) Faulty equipment (D) Inadequate lighting 2 What is the aim of WorkCover NSW? (A) To apply award wages (B) To provide equal leave (C) To apply equity principles (D) To enforce OHS legislation 3 Which of the following will provide employees with feedback on their performance in the workplace? (A) Company policies (B) Employee portfolios (C) Workplace appraisals (D) Departmental case studies 4 Employers have a duty of care towards employees. This means that employers should (A) ensure workplace safety. (B) allow union membership. (C) establish workplace agreements. (D) keep information about employees confidential. 5 To increase the efficiency of resources, a workplace needs to renew, (A) recycle and reuse. (B) remit and recycle. (C) remit and reserve. (D) reserve and recycle. 2 6 What is ONE purpose of secondary storage of electronic data? (A) To comply with copyright laws (B) To separate active and inactive files (C) To create more physical office space (D) To allow the use of a paper-based filing system 7 Communicating, motivating and developing a rapport with clients are all examples of what type of skill? (A) Listening (B) Intrapersonal (C) Interpersonal (D) Organisational 8 The main purpose of a company mission statement is to (A) highlight legislation. (B) outline a company s vision. (C) summarise employee relations. (D) express a company s promotional prospects. 9 In a conversation with a client, how do you ensure that you understand their needs? (A) Type their responses. (B) Use courteous language. (C) Rephrase their responses. (D) Use appropriate body language. 10 The integrity of a filing system is maintained by (A) removing active files. (B) defragging the computer. (C) servicing equipment regularly. (D) updating confidentiality procedures. 3 11 What is the formal process in which an experienced employee advises a new employee known as? (A) A cultural diversity policy (B) Job sharing (C) An ad-hoc arrangement (D) A mentoring program 12 What does the application of ethical principles in the workplace involve? (A) Following instructions without question (B) Conforming to the expectations of colleagues (C) Working efficiently to achieve personal goals (D) Working within professional and legal requirements 13 Which of the following documents would be submitted to a manager to summarise a workplace issue? (A) Agenda (B) Briefing notes (C) Statement of care (D) Confirmation letter 14 What is a common cause of cross-cultural conflict in the workplace? (A) Age differences (B) Disorganised teams (C) Lack of mutual respect (D) Workplace shadowing practices 15 What is the purpose of a contingency plan? (A) It states team objectives. (B) It outlines financial goals. (C) It defines employees roles. (D) It provides alternative strategies. 4 Board of Studies NSW 2010 2 010 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Centre Number Section II 35 marks Attempt Questions 16 19 Allow about 50 minutes for this section Student Number Answer the questions in the spaces provided. These spaces provide guidance for the expected length of response. Question 16 (5 marks) (a) Outline procedures for handling client complaints. 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) Describe strategies that can enhance the delivery of quality customer service. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... 1021 5 3 BLANK PAGE 6 Board of Studies NSW 2010 2 010 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Centre Number Section II (continued) Student Number Question 17 (8 marks) (a) Describe features of effective time management. 3 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) Explain how poor time management can affect a business. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... 1022 7 5 BLANK PAGE 8 Board of Studies NSW 2010 2 010 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Centre Number Section II (continued) Student Number Question 18 (10 marks) (a) What are the advantages of keeping an electronic diary? 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) Why should you maintain version control when producing documents? ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... Question 18 continues on page 10 1023 9 3 Question 18 (continued) (c) How should a business comply with the Privacy Act 1988 (Cth) when handling client information? ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... End of Question 18 10 Board of Studies NSW 2010 5 2 010 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Centre Number Section II (continued) Student Number Question 19 (12 marks) (a) Why is it essential to tag electrical equipment? 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) Analyse the human and organisational costs faced by a business as a result of workplace injuries. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... Question 19 continues on page 12 1024 11 6 Question 19 (continued) (c) Write a memorandum to be distributed to all staff informing them of the purpose and content of Material Safety Data Sheets (MSDS). MEMORANDUM To: ............................................ Date: ............................................ Re: ............................................ From: Human Resources Department ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... End of Question 19 12 Board of Studies NSW 2010 4 2 010 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Services Section III 15 marks Attempt Question 20 Allow about 25 minutes for this section Answer the question in a writing booklet. Extra writing booklets are available. In your answer you will be assessed on how well you: demonstrate knowledge and understanding relevant to the question communicate ideas and information using relevant workplace examples and industry terminology present a logical and cohesive response Question 20 (15 marks) Investigate strategies that a manager of a business could use for the professional development and improvement of employees in the workplace. Please turn over 1025 13 Section IV 15 marks Attempt Question 21 Allow about 25 minutes for this section Answer the question in a SEPARATE writing booklet. Extra writing booklets are available. Question 21 (15 marks) A business aims to become compliant with the Protection of the Environment Operations Act 1997 (NSW) by becoming more environmentally sustainable. (a) Define environmentally sustainable work practices. 2 (b) Describe how negative environmental impacts can be minimised when producing documents. 3 (c) Draft an office policy that outlines the responsibilities of management in complying with the Protection of the Environment Operations Act 1997 (NSW). 10 End of paper 14 Board of Studies NSW 2010

Formatting page ...

Additional Info : New South Wales Higher School Certificate Business Services 2010
Tags : new south wales higher school certificate business services 2010, nsw hsc online business services, nsw hsc business services, nsw hsc business services syllabus, business services model exam papers, business services sample papers, business services course., australia new south wales, nsw hsc online, nsw hsc past papers, nsw hsc papers, nsw hsc syllabus, nsw board of studies, higher school certificate new south wales, nsw australia, hsc syllabus, nsw hsc exams, nsw hsc question papers, nsw hsc solved question papers, nsw hsc previous exam papers, nsw university.

nsw_hsc chat

Horizontal lines at:
Guest Horizontal lines at:
AutoRM Data:
Box geometries: