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NSW HSC 2006 : BUSINESS SREVICES

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2006 H I G H E R S C H O O L C E R T I F I C AT E E X A M I N AT I O N Business Services Total marks 80 S ection I General Instructions Reading time 5 minutes Working time 2 hours Write using black or blue pen Board-approved calculators may be used Write your Centre Number and Student Number at the top of pages 9, 11, 13, 15 and 17 Pages 2 5 15 marks Attempt Questions 1 15 Allow about 15 minutes for this section S ection II Pages 9 18 35 marks Attempt Questions 16 20 Allow about 45 minutes for this section S ection III Page 19 30 marks Attempt TWO questions from Questions 21 23 Allow about 1 hour for this section 110 Section I 15 marks Attempt Questions 1 15 Allow about 15 minutes for this section Use the multiple-choice answer sheet. Select the alternative A, B, C or D that best answers the question. Fill in the response oval completely. Sample: 2+4= (A) 2 A (B) 6 (C) 8 B C (D) 9 D If you think you have made a mistake, put a cross through the incorrect answer and fill in the new answer. A B C D If you change your mind and have crossed out what you consider to be the correct answer, then indicate the correct answer by writing the word correct and drawing an arrow as follows. correct A B C 2 D 1 What information must be filed in an individual s personnel records? (A) Customer details (B) Award salary scales (C) Employment contract (D) Personal liability insurance forms 2 What is the most appropriate procedure to prevent problems occurring with office technology? (A) Follow the maintenance program (B) Turn all power off at the end of the day (C) Have a technician service equipment weekly (D) Allow qualified employees to use technology 3 What business document outlines the items to be discussed at the next staff meeting? (A) Agenda (B) Flyer (C) Invoice (D) Memo 4 What determines the amount of paper a stores officer orders? (A) The running costs of a print room (B) The rate of paper usage in a print room (C) The availability of paper from one supplier (D) The number of suppliers of one particular type of paper 5 How are petty cash claims checked for accuracy and authenticity? (A) The receipt is checked against the claim voucher. (B) The invoice is checked against the delivery docket. (C) The claim is signed on the same date as the purchase. (D) The reimbursement cheque is signed before the payment is made. 3 6 An office supplies company has set up a database of clients for the purpose of sending them updated product information. Which would be the most appropriate fields for this database? (A) Name, gender, organisation (B) Name, age, organisation (C) Name, address, religion (D) Name, title, address 7 What is the main reason for performing a safety audit? (A) To satisfy the standards of the Work Committee (B) To ensure that the business is following legislative procedure (C) To comply with the requirements of the NSW Clerical Workers Award (D) To enable the First Aid Officer to purchase the correct number of bandages 8 What needs to be considered when sending attachments by electronic mail? (A) File size (B) Cost of email (C) Registration of the file (D) Location of the recipient 9 What is the most effective communication skill to use when dealing with client enquiries? (A) Listening without interrupting (B) Repeating everything the client says (C) Referring the client to a colleague (D) Clarifying information by asking questions 10 In the workplace, to what does EEO refer? (A) A policy to ensure that all staff are paid equally (B) A policy to ensure ethical behaviour in the workplace (C) A policy to ensure equality in employment and promotion (D) A policy to ensure that everyone is promoted at some stage 4 11 Which time management strategy would be applied when developing the personal plans of members of a workgroup? (A) Delegating (B) Prioritising (C) Problem-solving (D) Decision-making 12 Which information is provided in the Australian Government s Style manual for authors, editors and printers? (A) Classification codes (B) Proofreading symbols (C) Ethical behaviour guidelines (D) Safety standards for printing machines 13 What determines the choice of chart to be created in a spreadsheet? (A) Accuracy of formula (B) Accuracy of data (C) Type of formula (D) Type of data 14 What must be selected to create a chart from a spreadsheet? (A) Absolute cell address (B) Relative cell address (C) Active cell (D) Data range 15 Which would allow clients limited access to an organisation s online network? (A) Intranet (B) Internet (C) Extranet (D) Internet Explorer 5 BLANK PAGE 6 BLANK PAGE 7 BLANK PAGE 8 Board of Studies NSW 2006 2 006 HIGHER SCHOOL CER TIFIC A TE EXAMINA TION Business Services Centre Number Section II 35 marks Attempt Questions 16 20 Allow about 45 minutes for this section Student Number Answer the questions in the spaces provided. Marks Question 16 (6 marks) (a) Define technology consumables. 2 ............................................................................................................................... ............................................................................................................................... (b) List input devices a business could use to produce a document. 2 ............................................................................................................................... ............................................................................................................................... (c) Choose an input device and explain how it can improve the quality of a product brochure. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... 111 9 2 BLANK PAGE 10 Board of Studies NSW 2006 2 006 HIGHER SCHOOL CER TIFIC A TE EXAMINA TION Business Services Centre Number Section II (continued) Student Number Marks Question 17 (8 marks) (a) A stationery company has received a phone call from a client informing them that they received 8 reams of paper instead of the 10 stated on the delivery docket. Complete the following credit note to correct this inaccuracy, filling in your answers in the spaces marked , and . CREDIT NOTE DATE: 17 July 2006 Credit Note No: 1041 Your Order No: 10541 Our Invoice No: 31962 ABN: 24 925 321 046 Quantity J1250M Description Unit price Ream of white copy paper 5.00 Total GST: Freight Total including GST and freight Question 17 continues on page 12 112 11 3 Marks Question 17 (continued) (b) A software company sends out a tax invoice totalling $475.00, which includes $10.00 for freight charges. What is the GST component of this tax invoice? 1 GST = ................................................................................................................... (c) Explain the procedures of reconciliation prior to the payment of an invoice. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... End of Question 17 12 Board of Studies NSW 2006 4 2 006 HIGHER SCHOOL CER TIFIC A TE EXAMINA TION Business Services Centre Number Section II (continued) Student Number Marks Question 18 (6 marks) Analyse procedures a business may implement in the case of an evacuation of the premises. ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... ......................................................................................................................................... 113 13 6 BLANK PAGE 14 Board of Studies NSW 2006 2 006 HIGHER SCHOOL CER TIFIC A TE EXAMINA TION Business Services Centre Number Section II (continued) Student Number Marks Question 19 (7 marks) A business is transferring its files from paper-based to electronic storage. (a) Outline the advantages of electronic storage. 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) Describe security measures businesses need to consider when moving to electronic storage. 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (c) Explain how businesses maintain the integrity of their records. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... 113a 15 3 BLANK PAGE 16 Board of Studies NSW 2006 2 006 HIGHER SCHOOL CER TIFIC A TE EXAMINA TION Business Services Centre Number Section II (continued) Student Number Marks Question 20 (8 marks) The diagram below shows one view of a database. Surfshir ts Brand Style GB1 Size Colour small medium large x-large red No. in stock Records: Ozi 20 5 Unsorted (a) (i) What type of view is shown? 1 ................................................................................................................... (ii) How many records are shown in this view of the database? 1 ................................................................................................................... (iii) How many fields are shown in this view of the database? ................................................................................................................... Question 20 continues on page 18 113b 17 1 Marks Question 20 (continued) (b) Explain how databases and spreadsheets can be effectively used in a business services environment. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... End of Question 20 18 Board of Studies NSW 2006 5 2 006 HIGHER SCHOOL CER TIFIC A TE EXAMINA TION Business Services Section III 30 marks Attempt TWO questions from Questions 21 23 Allow about 1 hour for this section Answer each question in a SEPARATE writing booklet. Extra writing booklets are available. In your answers you will be assessed on how well you: demonstrate relevant knowledge and understanding communicate ideas and information, using precise industry terminology and appropriate workplace examples organise information in a well-reasoned and cohesive response solve proposed issues or problems Question 21 (15 marks) Explain how business values are used to develop effective internal and external client relationships. Question 22 (15 marks) Evaluate how the management of resources leads to cost-effective practices in business. Your answer should include the management of stock and supplies, human resources and facilities. Question 23 (15 marks) Analyse the advantages and disadvantages of awards and enterprise agreements for both employers and employees. End of paper 114 19 BLANK PAGE 20 Board of Studies NSW 2006

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Additional Info : New South Wales Higher School Certificate Business Services 2006
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