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NSW HSC 2009 : BUSINESS STUDIES

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2009 H I G H E R S C H O O L C E R T I F I C AT E E X A M I N AT I O N Business Studies Total marks 100 S ection I General Instructions Reading time 5 minutes Working time 3 hours Write using black or blue pen Draw diagrams using pencil Board-approved calculators may be used Write your Centre Number and Student Number at the top of pages 9, 11, 13, 15 and 17 Pages 2 6 20 marks Attempt Questions 1 20 Allow about 35 minutes for this section S ection II Pages 9 18 40 marks Attempt Questions 21 25 Allow about 1 hour and 15 minutes for this section S ection III Page 19 20 marks Attempt Question 26 Allow about 35 minutes for this section S ection IV Page 20 20 marks Attempt either Question 27 or Question 28 Allow about 35 minutes for this section 319 Section I 20 marks Attempt Questions 1 20 Allow about 35 minutes for this section Use the multiple-choice answer sheet for Questions 1 20. 1 A business sells jewellery to 15 20 year olds. Which type of market is the business targeting? (A) Consumer (B) Intermediate (C) Niche (D) Resource 2 Which of the following contains two examples of overt industrial action? (A) Lockouts and sabotage (B) Pickets and absenteeism (C) Staff turnover and strikes (D) Overtime bans and work-to-rule 3 A business uses factoring to pay creditors. Which financial objective is the business trying to achieve? (A) Efficiency (B) Liquidity (C) Profitability (D) Solvency 4 Which of the following is a legal responsibility that supermarkets have towards their customers? (A) To deliver quality service (B) To advertise weekly specials (C) To offer a money-back guarantee (D) To provide a safe shopping environment 2 5 Which of the following is an example of promotion as a marketing strategy for a new line of shampoo? (A) Creating a brand name (B) Making it available only in hair salons (C) Packaging in environmentally-friendly bottles (D) Advertising it as adding shine and volume to hair 6 A worker and a manager are using mediation to resolve a dispute. Which of the following describes mediation in this situation? (A) The worker and manager meeting alone to resolve the dispute (B) A neutral third person assisting both parties to resolve the dispute (C) Both parties attending a compulsory conference to reach an agreement (D) A judge hearing the dispute in court and making a legally binding decision 7 How could an Australian business expand internationally? (A) By merging with a business operating overseas (B) By sending management to an overseas conference (C) By reducing costs in overseas manufacturing plants (D) By buying overseas-made products from an Australian importer 8 Which of the following contains two features of behavioural management theory? (A) Open communication and division of labour (B) Team structures and participative leadership style (C) Wide span of control and systems management approach (D) Flat organisational structure and autocratic decision-making 9 A business makes unauthorised copies of foreign movies and sells them at the recommended retail price of the original product. Which of the following describes this practice? (A) Sugging consumers (B) Dumping illegal products (C) Violating intellectual property rights (D) Engaging in resale price maintenance 3 10 Which of the following is an external source of change for a business? (A) Increase in consumer spending power (B) Modification of its marketing campaign (C) The decision to market its product using e-commerce (D) Provision of electronic payment facilities for customers 11 An Australian business is negotiating an order with a new overseas customer. Which method of payment would involve the greatest risk for the Australian business? (A) Open account (B) Letter of credit (C) Bill of exchange (D) Payment in advance 12 The table shows debt to equity ratios for a business in 2008 and 2009. 2008 2009 100% (1 : 1) 75% (0.75 : 1) How has the financial position of the business changed from 2008 to 2009? (A) Reduced solvency and increased risk (B) Reduced solvency and decreased risk (C) Improved solvency and increased risk (D) Improved solvency and decreased risk 13 Which strategy may achieve effective employment relations for both employers and employees? (A) Outsourcing product manufacture (B) Determining levels of staff turnover (C) Offering share options to employees (D) Estimating the cost of retrenchment packages 4 Use the following information to answer Questions 14 and 15. Comparative Profit and Loss Statement for Danok Ltd 2008 ($ 000) 2009 ($ 000) 120 200 Cost of goods sold 60 80 Gross profit 60 120 Expenses 30 30 Net profit 30 90 Sales 14 What is the net profit ratio in 2008? (A) 25% (B) 30% (C) 45% (D) 50% 15 Which statement describes how the financial position of Danok Ltd changed between 2008 and 2009? (A) Gross profit ratio is unchanged and the expense ratio has improved. (B) Gross profit ratio has increased and the expense ratio has decreased. (C) Gross profit ratio has decreased and the expense ratio is unchanged. (D) Gross profit ratio has improved and the expense ratio has increased. 16 An Australian retailer of motor parts is considering vertical integration to manage its global business. Which vertical integration strategy might this business use? (A) Purchase a foreign manufacturer of motor parts. (B) Diversify by selling car cleaning products internationally. (C) Set up e-commerce facilities with multinational suppliers. (D) Organise an intermediary to distribute motor parts overseas. 5 17 Which of the following is an ethical business practice? (A) Transferring funds to tax havens (B) Using company funds for personal use (C) Taking over a company to strip its assets (D) Independent checking of financial records 18 Which of the following is a political influence on global business operations? (A) Varying business practices (B) Increases in tariffs paid on imports (C) Use of new communications technology (D) Reduced insurance premiums on exports 19 Which of the following reasons for resistance to change is a financial cost to a business? (A) Inertia of managers (B) Loss of career prospects (C) Re-organisation of plant layout (D) Cultural incompatibility in mergers 20 Which of the following includes both government and employers in the employment relations process? (A) A drive by unions to increase membership (B) The Retail Employers Association releasing a media statement (C) The introduction of new Occupational Health and Safety legislation (D) Workers negotiating with management to increase salary and improve conditions 6 BLANK PAGE 7 BLANK PAGE 8 Board of Studies NSW 2009 320 15040 8329310040 2 009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Studies Centre Number Section II 40 marks Attempt Questions 21 25 Allow about 1 hour and 15 minutes for this section Student Number Answer the questions in the spaces provided. Question 21 (6 marks) (a) List TWO features of an employment contract. 2 ............................................................................................................................... ............................................................................................................................... (b) Outline TWO advantages and TWO disadvantages of using casual employment contracts for a business. (i) Advantages 2 ................................................................................................................... ................................................................................................................... ................................................................................................................... ................................................................................................................... (ii) Disadvantages 2 ................................................................................................................... ................................................................................................................... ................................................................................................................... ................................................................................................................... 9 3146310042 BLANK PAGE 10 Board of Studies NSW 2009 321 15040 8432310089 2 009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Studies Centre Number Section II (continued) Student Number Question 22 (6 marks) In response to an economic downturn a manager plans to implement a new work roster that will reduce the number of hours offered to staff. The manager expects some staff will be dissatisfied. (a) Identify TWO skills that the manager would need to minimise staff dissatisfaction when implementing the new roster. 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) Explain how a potential conflict of interest over the new roster could be reconciled. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... 11 4 5391310080 BLANK PAGE 12 Board of Studies NSW 2009 322 15040 7046310090 2 009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Studies Centre Number Section II (continued) Student Number Question 23 (8 marks) (a) Describe ONE social or cultural influence that managers should consider when conducting business with overseas clients. 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) Analyse the impact of TWO financial influences on a business wishing to export. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... 13 6 1445310097 BLANK PAGE 14 Board of Studies NSW 2009 323 15040 2612310106 2 009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Studies Centre Number Section II (continued) Student Number Question 24 (10 marks) (a) Describe ONE advantage and ONE disadvantage for a business obtaining finance through the Australian Stock Exchange. 4 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (b) Evaluate the use of debt financing to fund a major expansion into new products. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... 15 6 7660310104 BLANK PAGE 16 Board of Studies NSW 2009 324 15040 2529310169 2 009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Studies Centre Number Section II (continued) Student Number Question 25 (10 marks) A customer-oriented business sells environmentally friendly shopping bags. The business is considering using the following advertisement to market its product. One business objective is to improve its reputation as a provider of environmentally friendly products. Buy one today Fits all your shopping Money back guarantee green Go Has the government tick of approval (a) 100% environmentally friendly Cheaper for pensioners Define customer orientation. 2 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... Question 25 continues on page 18 17 2784310162 Question 25 (continued) (b) Explain how TWO features of this advertisement could be seen as deceptive or misleading. 4 ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... (c) Assess the likely impact of using this advertisement to achieve the business objective. ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... ............................................................................................................................... End of Question 25 18 Board of Studies NSW 2009 4 2 009 HIGHER SCHOOL CERTIFIC ATE EXAMINATION Business Studies Section III 20 marks Attempt Question 26 Allow about 35 minutes for this section Answer the question in a writing booklet. Extra writing booklets are available. In your answer you will be assessed on how well you: use your knowledge and the information provided communicate using relevant business terminology and concepts present a logical, well-structured answer to the question in the form of a business report Question 26 (20 marks) DalinX currently owns a chain of cosmetics stores in Australia. Its sales staff are experienced and provide personalised service to customers. DalinX believes that valuing employees leads to high quality service and customer satisfaction. It has won several awards for its employment relations policies. DalinX is now changing its focus. It wants to do business in a more socially responsible way and it wants to open cosmetics stores in Asia. It has three business objectives for 2010 2012: Implement socially responsible business practices Achieve an appropriate level of differentiation of its stores in Asia Maintain superior employment relations in Australia. Prepare a report for DalinX s management team. In your report, you should: Outline TWO social responsibilities that DalinX has in managing its business. Recommend ONE global marketing strategy that DalinX could use to achieve differentiation of its stores in Asia. Explain how TWO key influences on employment relations might affect DalinX s management of its employees. Please turn over 325 19 Section IV 20 marks Attempt either Question 27 or Question 28 Allow about 35 minutes for this section Answer the question in a SEPARATE writing booklet. Extra writing booklets are available. In your answer you will be assessed on how well you: use your knowledge and relevant business case study/studies communicate using relevant business terminology and concepts present a logical, well-structured answer to the question Question 27 (20 marks) Analyse how the type of customer a business has may influence its marketing strategies and its financial planning cycle. OR Question 28 (20 marks) Analyse how the market research process may assist a business to develop its marketing plan and achieve the objectives of financial management. End of paper 20 Board of Studies NSW 2009

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Additional Info : New South Wales Higher School Certificate Business Studies 2009
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