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GCE JAN 2009 : A2 2 Uses of Information Systems

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ADVANCED General Certificate of Education January 2009 Information and Communication Technology assessing Module 5: Uses of Information Systems A2W21 Assessment Unit A2 2 [A2W21] FRIDAY 16 JANUARY, MORNING TIME 1 hour 30 minutes. INSTRUCTIONS TO CANDIDATES Write your Centre Number and Candidate Number on the Answer Booklet provided. Answer all seven questions. INFORMATION FOR CANDIDATES The total mark for this paper is 90, including a maximum of 4 marks for quality of written communication. Figures in brackets printed down the right-hand side of pages indicate the marks awarded to each question or part question. 4297 Answer all seven questions. 1 The help provided for users of an ICT system includes a printed user manual and a DVD. (a) Describe two advantages of using a DVD in this case. (b) Explain how a user might solve a problem using the manual. [4] (c) Describe one other method of providing help for users. 2 [4] [4] A supermarket sells goods over the Internet. A management information system (MIS) provides reports about sales figures and customer shopping habits. (a) Explain how the MIS will assist decision-making at operational level in this case. (b) Explain how the MIS will assist decision-making at tactical level in this case. [4] (c) Identify and describe one other level of decision-making which the MIS will assist in this case. 3 [4] [4] A shop uses an ICT system for selling and renting movies on DVD to its customers. (a) Explain what is meant by each of the following in this case. (i) A data processing system. [3] (ii) An information system. [3] (b) The shop uses internal and external sources of information. (i) Identify and justify two internal sources the shop might use. (ii) Identify and justify two external sources the shop might use. 4297 [4] [4] 2 [Turn over 4 An organisation s security policy includes backup and recovery procedures. (a) Describe a backup and recovery procedure which could be used for each of the following. (i) Data which is updated in real time. [4] (ii) Data which is updated every month. [4] (b) Identify and describe two other sections you would expect to find in the security policy. 5 [4] An expert system is being used to help diagnose patients illnesses. (a) Describe two benefits of using an expert system in this case. [4] One component of the expert system is the rule base. (b) Describe two other components of the expert system. (c) Explain how the rule base will be created. 6 [4] [4] An organisation replaces its flat file system with a database management system (DBMS). (a) Describe two responsibilities of the database administrator (DBA). (b) Identify two facilities the DBMS will provide for end users. [4] (c) Explain how the DBMS should improve the quality of the organisation s information. 7 [4] [4] A cinema plans to introduce an on-line booking system. In the current manual system, tickets can only be purchased at the box office. Describe the impact of the new system on each of the following. 4297 Staff working in the box office The cinema s manager The cinema s customers [12] 3 935-067-1 [Turn over

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Additional Info : Gce ICT January 2009 Assessment Unit A2 2, Module 5: Uses of Information Systems
Tags : General Certificate of Education, A Level and AS Level, uk, council for the curriculum examinations and assessment, gce exam papers, gce a level and as level exam papers , gce past questions and answer, gce past question papers, ccea gce past papers, gce ccea past papers

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