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CBSE Class XII 2014 : BUSINESS STUDIES

11 pages, 112 questions, 20 questions with responses, 23 total responses,    0    0
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H$moS> Z . Series OSR Code No. amob Z . 66/1 narjmWu H$moS >H$mo C ma-nwp VH$m Ho$ _wI-n >na Ad ` {bIo & Roll No. Candidates must write the Code on the title page of the answer-book. H $n`m Om M H$a b| {H$ Bg Z-n _o _w{ V n > 11 h & Z-n _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Z ~a H$mo N>m C ma-nwp VH$m Ho$ _wI-n > na {bI| & H $n`m Om M H$a b| {H$ Bg Z-n _| >30 Z h & H $n`m Z H$m C ma {bIZm ew $ H$aZo go nhbo, Z H$m H $_m H$ Ad ` {bI| & Bg Z-n H$mo n T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h & Z-n H$m {dVaU nydm _| 10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>m Ho$db Z-n H$mo n T>|Jo Am a Bg Ad{Y Ho$ Xm amZ do C ma-nwp VH$m na H$moB C ma Zht {bI|Jo & Please check that this question paper contains 11 printed pages. Code number given on the right hand side of the question paper should be written on the title page of the answer-book by the candidate. Please check that this question paper contains 30 questions. Please write down the Serial Number of the question before attempting it. 15 minutes time has been allotted to read this question paper. The question paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the students will read the question paper only and will not write any answer on the answer-book during this period. `mdgm{`H$ A ``Z BUSINESS STUDIES {ZYm [aV g_` : 3 K Q>o A{YH$V_ A H$ : 90 Time allowed : 3 hours 66/1 Maximum Marks : 90 1 P.T.O. gm_m ` {ZX}e : (i) 1 A H$ (ii) dmbo Zm| Ho$ C ma EH$ e X go EH$ dm ` VH$ hm| & 3 (iii) A H$m| dmbo Zm| Ho$ C ma 50 75 e Xm| Ho$ hm| & 4 5 A H$m| dmbo Zm| Ho$ C ma bJ^J 150 e Xm| Ho$ hm| & (iv) 6 (v) EH$ Z Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE & A H$m| dmbo Zm| Ho$ C ma bJ^J 200 e Xm| Ho$ hm| & General Instructions : (i) Answers to questions carrying 1 mark may be from one word to one sentence. (ii) Answers to questions carrying 3 marks may be from 50 75 words. (iii) Answers to questions carrying 4 5 marks may be about 150 words. (iv) Answers to questions carrying 6 marks may be about 200 words. (v) Attempt all parts of a question together. 1. H$m` H$m ~ YZ go `m A{^ m` h ? 1 What is meant by Management of Work ? 2. g_`-A ``Z mam `m {ZYm [aV {H$`m OmVm h ? 1 What is determined by Time-Study ? 3. `dgm` Ho$ {d{YH$ n`m daU _| `m gp _{bV hmoVm h ? C boI H$s{OE & 1 What is included in Legal Environment of Business ? State. 4. `moOZm Ho$ EH$ H$ma Ho$ $n _| {d{Y H$m AW Xr{OE & 1 Give the meaning of Method as a type of plan. 5. A{YH$ma A VaU Ho$ EH$ V d Ho$ $n _| C maXm{` d H$m AW Xr{OE & Give the meaning of Responsibility as an element of delegation. 66/1 2 1 6. ~ Y Ho$ EH$ H$m` Ho$ $n _| g JR>Z H$mo n[a^m{fV H$s{OE & 1 Define organizing as a function of management. 7. O~ g JR>Z ^Vu Ho$ Am V[aH$ moVm| H$m Cn`moJ H$aVo h Vmo H$_ Mmar {H$g H$ma AnZo {Z nmXZ _| gwYma Ho$ {bE A{^ o[aV hmoVo h ? C boI H$s{OE & 1 How are employees motivated to improve their performance when the organization uses internal sources of recruitment ? State. 8. H$_ Mm[a`m| H$mo H$ `mU Ed gm_m{OH$ gwajm XmZ H$aZm _mZd g gmYZ ~ Y mam {Z nm{XV H$s OmZo dmbr {d{e > {H $`mAm| _| go EH$ h & _mZd g gmYZ ~ Y H$s A ` Xmo {d{e > {H $`mE ~VmBE &> 1 Providing for social security and welfare of employees is one of the specialised activities performed by Human Resource Management. Mention any two other specialised activities of Human Resource Management. 9. g ofU Ho$ EH$ V d Ho$ $n _| {dH$moS>Z ({S>H$moqS>J) H$m `m AW h ? 1 What is meant by Decoding as an element of communication ? 10. g JR>Zm _H$ dmVmdaU H$s Eogr H$moB Xmo {deofVmE ~VmBE Omo `{ $`m| Ho$ `dhma H$mo ^m{dV H$aVr h VWm EH$ A{d mr` mo gmhZ Ho$ $n _| H$m` H$aVr h & 1 Give any two characteristics of Organizational Climate that influence the behaviour of individuals and act as a non-financial incentive. 11. {d mr` Omo{I_ go `m A{^ m` h ? 1 What is meant by Financial Risk ? 12. {d mr` ~ Y Ho$ C o ` H$m C boI H$s{OE & 1 State the objective of Financial Management . 66/1 3 P.T.O. 13. h _m EH$ H$ nZr _| Wm`r AmYma na H$m` aV h & H$m` g_Pm Vo Ho$ AZwgma Cgo {XZ _| 8 K Q>o H$m` H$aZm n S>Vm h VWm dh AnZr B N>mZwgma AmodaQ>mB_ H$a gH$Vr Wr & h _m Zo AmodaQ>mB_ H$m` {H$`m, {OgHo$ H$maU dh ~r_ma hmo JB Am a Cgo AnZo H$m` go Nw>Q> Q>r boZr n S>r & {H$gr Zo ^r CgHo$ ~mao _| {M Vm Zht H$s Am a Z hr CgH$s gohV Ho$ ~mao _| nyN>VmN> H$s & CgH$mo `h _hgyg h Am {H$ dh AnZr Hw$N> Amd `H$VmAm| H$mo hr nyam H$a nm ahr Wr O~{H$ CgH$s Hw$N> A ` Amd `H$VmE A^r ^r AnyU ah JB Wt & (i) Cn` w $ AZw N>oX go n { $`m| H$mo C V H$aVo h E h _m H$s CZ Amd `H$VmAm| H$mo nhMm{ZE {O h| dh nyam H$a gH$s h & (ii) Cn` w $ Amd `H$VmAm| Ho$ ~mX AmZo dmbr h _m H$s CZ Xmo Amd `H$VmAm| H$mo ^r g_PmBE Omo Cgo A^r ^r g Vw > H$aZr eof h & 3 Huma is working in a company on a permanent basis. As per the job agreement she had to work for 8 hours a day and was free to work overtime. Huma worked overtime, due to which she fell ill and had to take leave from her work. No one showed concern and enquired about her health. She realised that she was fulfilling only some of her needs while some other needs still remained to be fulfilled. (i) (ii) 14. By quoting the lines from the above para, identify the needs of Huma which she is able to fulfil. Also explain two other needs of Huma followed by the above needs, which still remained to be satisfied. EH$ n` dojH$ mam g n {H$E OmZo dmbo Eogo {H$ ht VrZ H$m`m] H$mo g_PmBE Omo {H$gr$ g JR>Z Ho$ {bE A{V-Amd `H$ h & 3 Explain any three functions performed by a supervisor that are vital to any organization. 15. Q>m H$ E gM|O Ho$db Am{W H$ d { _| hr AnZm `moJXmZ Zht XoVm, A{nVw A ` ~h V go H$m` g n Z H$aVm h & Eogo {H$ ht VrZ H$m`m] H$mo g_PmBE & Stock Exchange not only contributes to the economic growth, but performs many other functions. Explain any three such functions. 66/1 4 3 16. nQ>mIo ~ZmZo dmbr EH$ H$ nZr E~rgr H o$H$g {b{_Q>oS> Zo {Xdmbr Ho$ nyd Hw$N> ZE C nmX ~m Oma _| VwV {H$E, {Oggo ~h V go J mhH$ AmH${f V h E & ~ T>r h B _m J H$mo nyam H$aZo Ho$ {bE H$ nZr Zo Amg-nmg Ho$ CZ Jm dm| go bmoJm| H$mo H$m_ na {Z`w $ {H$`m Ohm ~h V A{YH$ ~oamo OJmar Wr & ~ Y mam H$_ Mm[a`m| Ho$ gmW A N>o `dhma Ho$ H$maU `mXm go `mXm bmoJ H$ nZr _| H$m_ H$aZm MmhVo Wo & My {H$ C nmXm| H$s ~m Oma _| ~h V A{YH$ _m J Wr, EH$ {V`moJr Zo C nmXm| H$s Z H$b H$a br & {V`moJr Ho$ C nmXm| H$mo Cn^mo $mAm| Zo drH$ma Zht {H$`m `m|{H$ JwUd mm Ho$ H$maU Egr~r H o$H$g {b{_Q>oS> Ho$ C nmXm| H$mo IarXZm g _mZ H$m VrH$ _mZm OmVm Wm & (A) C nmX-g ~ Yr Cg _h dnyU {ZU ` H$mo nhMm{ZE Ed g_PmBE {OgHo$ H$maU Cn^mo $mAm| Zo E~rgr H o$H$g {b{_Q>oS> Ho$ C nmX H$mo dar`Vm Xr & (~) Eogo {H$ ht Xmo _y `m| H$mo ^r nhMm{ZE {O h| E~rgr H o$H$g {b{_Q>oS> g_mO H$mo g o{fV H$aZm MmhVr h & 3 ABC Crackers Ltd., a fire-cracker manufacturing company launched some new products on the eve of Diwali in the market, which attracted many buyers. To meet the increased demand the company employed people from nearby villages where there is a lot of unemployment. Because of the good behaviour of the management with the employees, more and more people wanted to join the company. As the products were in great demand in the market, a competitor imitated the products. The products of the competitor were not accepted by the consumers as it was a status symbol to buy the products of ABC Crackers Ltd. because of their quality. (a) (b) 17. Identify and explain the product-related decision because of which consumers preferred the products of ABC Crackers Ltd. Also identify any two values which ABC Crackers Ltd. wanted to communicate to the society. Cn^mo $m g ajU A{Y{Z`_, C boI H$s{OE & 1986 Ho$ A VJ V Cn^mo $m H$mo Cnb Y {H$ ht N> amhVm| H$m 3 State any six reliefs available to a consumer under the Consumer Protection Act, 1986. 66/1 5 P.T.O. 18. Cn^mo $mAm| Ho$ {Z Z{b{IV A{YH$mam| H$m dU Z H$s{OE (i) Cn^mo $m {ejm H$m A{YH$ma (ii) M`Z H$m A{YH$ma : 3 Explain the following Rights of Consumers : (i) (ii) 19. Right to Consumer Education Right to Choose _oJm {b{_Q>oS> dm Q>a-hrQ>g H$m {Z_m U H$a ahr Wr & H$ nZr mam BgHo$ g MmbZ Ho$ W_ df _| A{O V Am` Ho$db BgH$s bmJVm| H$mo hr nyam H$aZo Ho$ {bE n`m Wr & Am` H$mo ~ T>mZo Ho$ {bE H$ nZr Zo H$_ Am` Ho$ H$maUm| H$m {d bofU {H$`m & {d bofU Ho$ n MmV H$ nZr Zo {ZU ` {b`m (i) l_ bmJV H$mo H$_ H$aZo Ho$ {bE Bg {Z_m Ur BH$mB H$mo Eogo {nN> S>o jo _| WmZm V[aV H$a {X`m OmE Ohm _ OX ar ~h V H$_ Xa na Cnb Y hmo & (ii) gmoba dm Q>a-hrQ>g H$m {Z_m U ew $ {H$`m OmE Am a Yrao-Yrao {~Obr dmbo dm Q>a-hrQ>g H$m C nmXZ H$_ {H$`m OmE & Bggo Z Ho$db Omo{I_m| go gwajm {_boJr, A{nVw A ` C o `m| H$s ny{V _| ^r _XX hmoJr & (A) Cn` w $ d{U V ~ Y Ho$ C o `m| H$mo nhMm{ZE Ed g_PmBE & (~) Eogo Xmo _y `m| H$m C boI H$s{OE Omo H$ nZr g_mO H$mo g o{fV H$aZm MmhVr h & Mega Ltd. was manufacturing water-heaters. In the first year of its operations, the revenue earned by the company was just sufficient to meet its costs. To increase the revenue, the company analysed the reasons of less revenues. After analysis the company decided (i) to reduce the labour cost by shifting the manufacturing unit to a backward area where labour was available at a very low rate. (ii) (a) Identify and explain the objectives of management discussed above. (b) 66/1 to start manufacturing solar water-heaters and reduce the production of electric water-heaters slowly. This will not only help in covering the risks, but also help in meeting other objectives too. State any two values which the company wanted to communicate to the society. 6 4 20. `mdgm{`H$ n`m daU H$s AdYmaUm VWm BgH$s {H$ ht VrZ {deofVmAm| H$mo g_PmBE & 4 Explain the concept of Business Environment and any three features of it. 21. ^Vu Ho$ ~m moVm| Ho$ {H$ ht Mma bm^m| H$m C boI H$s{OE & 4 State any four advantages of external sources of recruitment. 22. {d mr` ~ Y Ho$ {Zdoe Ed {d mr`Z {ZU `m| H$m AW Xr{OE & 4 Give the meaning of Investment and Financing decisions of financial management. 23. {Z`moOZ H$s {H$ ht nm M {deofVmAm| H$m C boI H$s{OE & 5 State any five features of planning. 24. ny Or ~m Oma Am a _w m ~m Oma _| {Z Z{b{IV AmYmam| na A V^}X H$s{OE (i) VabVm (iii) gwajm (iv) Ano{jV {V\$b (v) 5 AW (ii) : Ad{Y Differentiate between Capital Market and Money Market on the basis of the following : (i) (ii) Liquidity (iii) Safety (iv) Expected Return (v) 66/1 Meaning Duration 7 P.T.O. 25. d `{ $H$ {dH $` H$m `m AW h ? EH$ A N>o {dH o$Vm Ho$ {H$ ht VrZ JwUm| H$mo g_PmBE & 5 What is meant by Personal Selling ? Explain any three qualities of a good salesman. 26. Q>oba Ed \o$`mob Ho$ {g m V na na nyaH$ h & EH$ H$m _V h {H$ ~ Y H$mo H$_ Mm[a`m| Ho$ gmW bm^m| H$m ~ Q>dmam H$aZm Mm{hE, O~{H$ X gao H$m gwPmd h {H$ H$_ Mm[a`m| H$mo {Vny{V H$ nZr H$s CnmO Z j_Vm na {Z^ a hmoZr Mm{hE VWm dh C h| n`m OrdZ Va XmZ H$aZo dmbr hmoZr Mm{hE & Cn` w $ AZw N>oX _| Cp b{IV \o$`mob Ed Q>oba Ho$ {g m Vm| H$mo nhMm{ZE Ed g_PmBE & 5 Principles of Taylor and Fayol are mutually complementary. One believed that the management should share the gains with the workers, while the other suggested that employees compensation should depend on the earning capacity of the company and should give them a reasonable standard of living. Identify and explain the principles of Fayol and Taylor referred to in the above para. 27. Am nMm[aH$ Ed AZm nMm[aH$ g JR>Z _| {Z Z{b{IV AmYmam| na A V^}X H$s{OE (i) AW (ii) CX J_ (iii) A{YH$ma (iv) `dhma (v) g ofU H$m dmh (vi) : H ${V AWdm EH$ g JR>Z _| {dHo$ rH$aU Ho$ _h d H$mo {H$ ht Mma {~ X Am| H$s ghm`Vm go g_PmBE & 66/1 8 6 Differentiate between formal and informal organization on the basis of the following : (i) Meaning (ii) Origin (iii) Authority (iv) Behaviour (v) Flow of communication (vi) Nature OR With the help of any four points, explain the importance of Decentralization in an organization. 28. {Z`moOZ Ed {Z` U Ho$ _ ` Amngr g ~ Y H$mo g_PmBE & AWdm 6 {Z` U H$s {H $`m Ho$ {d{^ Z MaUm| H$mo g_PmBE & Explain the relationship between planning and controlling. OR Explain the various steps in the process of controlling. 29. 66/1 H$m` erb ny Or H$s Amd `H$VmAm| H$mo ^m{dV H$aZo dmbo V dm| Ho$ $n _| {Z Z{b{IV H$r `m `m H$s{OE : (i) `dgm` H$s H ${V (ii) g MmbZ Va (iii) _m g_r KQ>H$ (iv) C nmXZ MH $ AWdm ny Or g aMZm Ho$ M`Z H$mo ^m{dV H$aZo dmbo V dm| Ho$ $n _| {Z Z{b{IV H$s `m `m H$s{OE : (i) amoH$ S> dmh p W{V (ii) g_Vm H$s bmJV (iii) dV Z bmJV (iv) eo`a ~m Oma H$s XemE 9 6 P.T.O. Explain the following as factors affecting the requirements of working capital : (i) Nature of business (ii) Scale of operations (iii) Seasonal factors (iv) Production cycle OR Explain the following as factors affecting the choice of capital structure : (i) (ii) Cost of equity (iii) Floatation costs (iv) 30. Cash flow position Stock-market conditions {dnUZ Ho$ {Z Z{b{IV H$m`m] H$s `m `m H$s{OE (i) C nmX H$m $nm H$Z ({S> OmBZ) Ed {dH$mg (ii) _mnrH$aU Ed loUrH$aU H$aZm (iii) J mhH$ ghm`Vm godmE (iv) : C nmXm| H$m _y `-{ZYm aU AWdm ` {n {dkmnZ d VwAm| Ed godmAm| Ho$ dV Z Ho$ {bE m` A `{YH$ Cn`moJ _| bmE OmZo dmbo _m `_m| _| go EH$ h , VWm{n `h ~h V-gr AmbmoMZmAm| H$mo Am_ { V H$aVm h & Eogr {H$ ht Mma AmbmoMZmAm| H$mo g_PmBE & 66/1 10 6 Explain the following functions of marketing : (i) Product designing and development (ii) Standardization and Grading (iii) Customer Support Services (iv) Pricing of products OR Though advertising is one of the most frequently used media of promotion of goods and services, yet it attracts lot of objections. Explain any four such objections. 66/1 11 P.T.O.

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