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CBSE Class XII 2014 : BUSINESS STUDIES

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H$moS> Z . Series OSR/2 Code No. amob Z . 66/2/1 narjmWu H$moS >H$mo C ma-nwp VH$m Ho$ _wI-n >na Ad ` {bIo & Roll No. Candidates must write the Code on the title page of the answer-book. H $n`m Om M H$a b| {H$ Bg Z-n _o _w{ V n > 11 h & Z-n _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Z ~a H$mo N>m C ma -nwp VH$m Ho$ _wI-n > na {bI| & H $n`m Om M H$a b| {H$ Bg Z-n _| >30 Z h & H $n`m Z H$m C ma {bIZm ew $ H$aZo go nhbo, Z H$m H $_m H$ Ad ` {bI| & Bg Z-n H$mo n T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h & Z-n H$m {dVaU nydm _| 10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>m Ho$db Z-n H$mo n T>|Jo Am a Bg Ad{Y Ho$ Xm amZ do C ma-nwp VH$m na H$moB C ma Zht {bI|Jo & Please check that this question paper contains 11 printed pages. Code number given on the right hand side of the question paper should be written on the title page of the answer-book by the candidate. Please check that this question paper contains 30 questions. Please write down the Serial Number of the question before attempting it. 15 minutes time has been allotted to read this question paper. The question paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the students will read the question paper only and will not write any answer on the answer-book during this period. `mdgm{`H$ A ``Z BUSINESS STUDIES {ZYm [aV g_` : 3 K Q>o A{YH$V_ A H$ : 90 Time allowed : 3 hours 66/2/1 Maximum Marks : 90 1 P.T.O. gm_m ` {ZX}e : (i) 1 A H$ (ii) dmbo Zm| Ho$ C ma EH$ e X go EH$ dm ` VH$ hm| & 3 (iii) A H$m| dmbo Zm| Ho$ C ma 50 75 e Xm| Ho$ hm| & 4 5 A H$m| dmbo Zm| Ho$ C ma bJ^J 150 e Xm| Ho$ hm| & (iv) 6 (v) EH$ Z Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE & A H$m| dmbo Zm| Ho$ C ma bJ^J 200 e Xm| Ho$ hm| & General Instructions : (i) Answers to questions carrying 1 mark may be from one word to one sentence. (ii) Answers to questions carrying 3 marks may be from 50 75 words. (iii) Answers to questions carrying 4 5 marks may be about 150 words. (iv) Answers to questions carrying 6 marks may be about 200 words. (v) Attempt all parts of a question together. 1. n[aMmbZ H$m ~ Y go `m A{^ m` h ? 1 What is meant by Management of Operations ? 2. WH$mZ A ``Z mam `m {ZYm [aV {H$`m OmVm h ? 1 What is determined by Fatigue Study ? 3. `dgm` Ho$ VH$ZrH$s dmVmdaU _| `m gp _{bV hmoVm h ? C boI H$s{OE & 1 What is included in Technological Environment of business ? State. 4. `moOZm Ho$ EH$ H$ma Ho$ $n _| {H $`m H$m AW ~VmBE & 1 Give the meaning of Procedure as a type of plan. 5. A{YH$ma A VaU Ho$ EH$ V d Ho$ $n _| C maXo`Vm H$m AW ~VmBE & Give the meaning of Accountability as an element of delegation. 66/2/1 2 1 6. 1 g JR>Z H$mo EH$ T>m Mo Ho$ $n _| n[a^m{fV H$s{OE & Define organization as a structure. 7. O~ g JR>Z ^Vu Ho$ Am V[aH$ moVm| H$m Cn`moJ H$aVo h Vmo H$_ Mmar AH$_ ` `m| hmo OmVo h ? C boI H$s{OE & 1 Why do employees become lethargic when the organization uses internal sources of recruitment ? State. 8. l_ g ~ Ym| VWm l_-g Km| d ~ Y Ho$ g ~ Ym| H$m aIaImd _mZd g gmYZ ~ Y mam {Z nm{XV H$s OmZo dmbr {d{e > {H $`mAm| _| go EH$ h & _mZd g gmYZ ~ Y H$s A ` H$moB Xmo {d{e > {H $`mE ~VmBE &> 1 Maintaining labour relations and union-management relations is one of the specialised activities performed by Human Resource Management. Mention any two other specialised activities of Human Resource Management. 9. g JR>{ZH$ dmVmdaU H$s Eogr Xmo {deofVmE ~VmBE Omo `{ $`m|/H$_ Mm[a`m| Ho$ `dhma H$mo ^m{dV H$aVr h VWm EH$ J a-{d mr` mo gmhZ Ho$ $n _| H$m` H$aVr h & 1 Give two characteristics of Organizational Climate that influence the behaviour of individuals and act as a non-financial incentive. 10. {d mr` ~ Y H$mo n[a^m{fV H$s{OE & 1 Define Financial Management . 11. g ofU H$s AdYmaUm _| {Vnwp Q> H$m `m AW h ? 1 What is meant by Feedback in the concept of communication ? 12. EH$ H$ nZr H$s ny Or g aMZm H$mo G$U H$s bmJV> {H$g H$ma ^m{dV H$aVr h H$s{OE & ? C oI 1 How does Cost of Debt affect the capital structure of a company ? State. 66/2/1 3 P.T.O. 13. H$m `m EH$ H$ nZr _| Wm`r AmYma na H$m` aV h & H$m` g_Pm Vo Ho$ AZwgma Cgo {XZ _| 8 K Q>o H$m` H$aZm h VWm dh AnZr B N>mZwgma AmodaQ>mB_ H$a gH$Vr Wr & H$m `m Zo AmodaQ>mB_ H$m` {H$`m & bo{H$Z b ~r Ad{Y VH$ H$m` H$aZo VWm AnZo gdm o m_ `mgm| Ho$ ~mdOyX CgHo$ A{YH$mar (~m g) mam Cgo H$moB nhMmZ Zht Xr JB & AmodaQ>mB_ H$m_ H$aZo Ho$ H$maU dh ~r_ma hmo JB & {H$gr Zo ^r CgHo$ ~mao _| {M Vm Zht H$s Am a Z hr CgH$s gohV Ho$ ~mao _| nyN>VmN> H$s & CgH$mo `h _hgyg h Am {H$ dh AnZr Hw$N> Amd `H$VmAm| H$mo hr nyam H$a nm ahr Wr O~{H$ CgH$s Hw$N> A ` Amd `H$VmE A^r ^r AnyU ah JB Wt & (i) Cn` w $ AZw N>oX go n { $`m| H$mo C V H$aVo h E H$m `m H$s CZ Amd `H$VmAm| H$mo nhMm{ZE Ed g_PmBE {OZH$s MMm Cn`w $ AZw N>oX _| H$s JB h & (ii) Cn` w $ Amd `H$VmAm| Ho$ ~mX AmZo dmbr H$m `m H$s CZ Xmo Amd `H$VmAm| H$mo ^r g_PmBE Omo Cgo A^r ^r g Vw > H$aZr h & 3 Kavya is working in a company on permanent basis. As per the job agreement she had to work for 8 hours a day and was free to work overtime. Kavya worked overtime. But even after working for long hours and putting in her best efforts, no recognition was given to her by her boss. Due to overtime she fell ill and had to take leave from her work. No one showed concern and enquired about her health. She realised that she was fulfilling only some of her needs while some other needs still remained to be fulfilled. (i) (ii) 14. Identify and explain the needs of Kavya discussed in the above para, by quoting the lines. Also explain two other needs of Kavya followed by the above needs, which still remained to be satisfied. ^mdr g ofU _| AmZo dmbr {H$ ht VrZ `{ $JV ~mYmAm| H$mo g_PmBE & Explain any three personal barriers to effective communication. 66/2/1 4 3 15. _w m ~m Oma Ho$ {Z Z{b{IV n m| H$mo g_PmBE : (i) H$mof n (ii) dm{Up `H$ n (iii) 3 erK md{Y ` Explain the following Money Market Instruments : (i) (ii) Commercial paper (iii) 16. Treasury bill Call money nQ>mIo ~ZmZo dmbr EH$ H$ nZr H o$H$g {b{_Q>oS> Zo {Xdmbr Ho$ Adga na Hw$N> ZE C nmX ~m Oma _| VwV {H$E, {Oggo ~h V go J mhH$ AmH${f V h E & ~ T>r h B _m J H$mo nyam H$aZo Ho$ {bE H$ nZr Zo Amg-nmg Ho$ Jm dm| go ~ m| H$mo H$m_ na {Z`w $ {H$`m & ` {n BZ C nmXm| H$s ~m Oma _| ~h V A{YH$ _m J Wr {\$a ^r BZHo$ Cn`moJ H$s C{MV gwajm MoVmdZr BZHo$ bo~b na Zht {bIr JB Wr, {OgHo$ H$maU AZoH$ X K Q>ZmE KQ>t & (i) C nmX g ~ Yr Cg _h dnyU {ZU ` H$mo nhMm{ZE Ed g_PmBE {Ogo H$ nZr mam `mZ _| Zht aIm J`m & (ii) gmW hr Eogo {H$ ht Xmo _y `m| H$m C oI ^r H$s{OE {OZH$m C KZ H$ nZr mam {H$`m J`m & 3 Crackers Ltd., a fire-cracker manufacturing company launched some new products on the eve of Diwali in the market, which attracted many buyers. To meet the increased demand the company employed children from nearby villages. Although the products were in great demand, appropriate safety warnings for use were not mentioned on the labels, which led to many accidents. (i) Identify and explain the important product related decision that was not taken into consideration by the company. (ii) 66/2/1 Also state any two values which were violated by the company. 5 P.T.O. 17. `dgm` Ho$ p Q>H$moU go Cn^mo $m g ajU Ho$ _h d Ho$ {H$ ht VrZ {~ X Am| H$m C boI H$s{OE & 3 State any three points of importance of consumer protection from the point of view of business. 18. Cn^mo $m g ajU A{Y{Z`_, 1986 Ho$ A VJ V VrZ- Var` `d Wm {H$g H$ma go Cn^mo $mAm| H$s {eH$m`Vm| H$m {ZdmaU H$aVr h ? g_PmBE & 3 How are consumer grievances redressed by the three-tier machinery under Consumer Protection Act, 1986 ? Explain. 19. _oJm {b{_Q>oS> dm Q>a-hrQ>g H$m {Z_m U H$a ahr Wr & H$ nZr mam BgHo$ g MmbZ Ho$ W_ df _| A{O V Am` Ho$db BgH$s bmJVm| H$mo hr nyam H$aZo Ho$ {bE n`m Wr & Am` H$mo ~ T>mZo Ho$ {bE H$ nZr Zo H$_ Am` Ho$ H$maUm| H$m {d bofU {H$`m & {d bofU Ho$ n MmV H$ nZr Zo {ZU ` {b`m {H$ (i) l_ bmJV H$mo H$_ H$aZo Ho$ {bE Bg {Z_m Ur BH$mB H$mo Eogo {nN> S>o jo _| WmZm V[aV H$a {X`m OmE Ohm _ OX ar ~h V H$_ Xa na Cnb Y hmo & (ii) gmoba dm Q>a-hrQ>g H$m {Z_m U ew $ {H$`m OmE Am a Yrao-Yrao {~Obr dmbo dm Q>a-hrQ>g Ho$ C nmXZ H$mo H$_ {H$`m OmE & Bggo Z Ho$db Omo{I_m| go gwajm _| ghm`Vm {_boJr, A{nVw A ` C o `m| H$s ny{V ^r hmoJr & (A) Cn` w $ d{U V ~ Y Ho$ C o `m| H$mo nhMm{ZE Ed g_PmBE & (~) Eogo {H$ ht Xmo _y `m| H$m C boI H$s{OE Omo H$ nZr g_mO H$mo g o{fV H$aZm MmhVr h & Mega Ltd. was manufacturing water-heaters. In the first year of its operations, the revenue earned by the company was just sufficient to meet its costs. To increase the revenue, the company analysed the reasons of less revenue. After analysis the company decided (i) to reduce the labour cost by shifting the manufacturing unit to a backward area where labour was available at a very low rate. (ii) to start manufacturing solar water-heaters and reduce the production of electric water-heaters slowly. This will not only help in covering the risks, but also help in meeting other objectives too. (a) Identify and explain the objectives of management discussed above. (b) State any two values which the company wanted to communicate to the society. 66/2/1 6 4 20. H$moB Mma {~ X XoVo h E `dgm` Ed C moJ na gaH$mar Zr{V _| n[adV Z Ho$ ^md H$mo g_PmBE & 4 Giving any four points, explain the impact of government policy changes on Business and Industry. 21. EH$ g JR>Z _| {ejU H$_ Mm[a`m| Ho$ {bE {H$g H$ma bm^Xm`H$ h ? H$moB Mma H$maU XoVo h E C oI H$s{OE & 4 How is training in an organization beneficial for employees ? State by giving any four reasons. 22. {d mr` ~ Y Ho$ {d{Z`moJ Ed bm^m e {ZU `m| H$m AW Xr{OE & 4 Give the meaning of Investment and Dividend decisions of financial management. 23. 5 {Z`moOZ Ho$ _h d Ho$ {H$ ht nm M {~ X Am| H$m C boI H$s{OE & State any five points of importance of planning. 24. ny Or ~m Oma Am a _w m ~m Oma _| {Z Z{b{IV AmYmam| na A V^}X H$s{OE (i) (ii) (iii) (iv) (v) : 5 gwajm Ano{jV {V\$b {Zdoe am{e {V^mJr Ad{Y Differentiate between Capital Market and Money Market on the basis of the following : (i) (ii) Expected Return (iii) Investment outlay (iv) Participants (v) 66/2/1 Safety Duration 7 P.T.O. 25. ^m {VH$ {dVaU H$m `m AW h ? BgHo$ _w ` KQ>H$m| H$mo g_PmBE & 5 What is meant by Physical Distribution ? Explain its major components. 26. Q>oba Ed \o$`mob Ho$ {g m V na na nyaH$ h & EH$ H$m _V h {H$ ~ Y mam `oH$ `{ $ H$m MwZmd d km{ZH$ T> J go {H$`m OmZm Mm{hE Am a Cgo CgH$s emar[aH$ Ed ~m { H$ `mo `VmAm| Ho$ AZw $n H$m` gm nm OmZm Mm{hE, O~{H$ X gao H$m gwPmd h {H$ H$m` H$m {Z nmXZ V^r g\$bVmnyd H$ hmo gH$Vm h O~ Cgo {d{e Q> H$m`m o _| {d^m{OV H$a {X`m OmE & Cn` w $ AZw N>oX _| Cp b{IV \o$`mob Ed Q>oba Ho$ {g m Vm| H$mo nhMm{ZE Ed g_PmBE & 5 Principles of Taylor and Fayol are mutually complementary. One believed that the management should scientifically select the person and the work assigned should suit his/her physical and intellectual capabilities, while the other suggested that the work can be performed more efficiently if divided into specialised tasks. Identify and explain the principles of Fayol and Taylor referred to in the above para. 27. EH$ C _ _| g JR>Z H$m` H$s {ZUm `H$ ^y{_H$m H$mo {H$ ht Mma {~ X Am| H$s ghm`Vm go g_PmBE & AWdm g JR>Z Ho$ H$m`m _H$ Ed ^mJr` T>m Mo _| {Z Z{b{IV AmYmam| na A V^}X H$s{OE (i) (ii) aMZm (iii) {d{e Q>rH$aU (iv) C maXm{` d (v) ~ YH$s` {dH$mg (vi) 66/2/1 AW g{ {hV bmJV 8 : 6 With the help of any four points, explain the crucial role of Organising function in an enterprise. OR Differentiate between Functional and Divisional structure organising on the basis of the following : (i) Formation (iii) Specialisation (iv) Responsibility (v) Managerial development (vi) 28. Meaning (ii) of Cost involved 6 {Z` U Ho$ _h d na H$me S>mbZo dmbo {H$ ht Mma {~ X Am| H$mo g_PmBE & AWdm {Z`moOZ Ed {Z` U Ho$ _ ` Amngr g ~ Y H$mo g_PmBE & Explain any four points which highlight the importance of controlling. OR Explain the relationship between planning and controlling. 29. 66/2/1 H$m` erb ny Or H$s Amd `H$VmAm| H$mo ^m{dV H$aZo dmbo H$maH$m| Ho$ $n _| {Z Z{b{IV H$mo g_PmBE : (i) `dgm` MH $ (ii) CYma XoZm d boZm (iii) g MmbZ H$m` Hw$ebVm (iv) H$ o _mb H$s Cnbp Y AWdm ny Or g aMZm Ho$ M`Z H$mo ^m{dV H$aZo dmbo H$maH$m| Ho$ $n _| {Z Z{b{IV H$mo g_PmBE : (i) {d{Z`moJ na `m` (ii) bMrbmnZ (iii) Omo{I_ H$m `mZ (iv) {Z` U 9 6 P.T.O. Explain the following as factors affecting the requirements of working capital : (i) Business cycle (ii) Credit allowed and availed (iii) Operating efficiency (iv) Availability of raw material OR Explain the following as factors affecting the choice of capital structure : (i) (ii) Flexibility (iii) Risk consideration (iv) 30. Return on Investment Control {dnUZ Ho$ {Z Z{b{IV H$m`m] H$mo g_PmBE : (i) {dnUZ {Z`moOZ (ii) C nmX H$m $nm H$Z ({S> OmBZ) Ed {dH$mg (iii) C nmX H$m _y `-{ZYm aU (iv) _mnrH$aU Ed loUrH$aU H$aZm AWdm ` {n {dkmnZ d VwAm| Ed godmAm| Ho$ dV Z Ho$ {bE ~ma-~ma Cn`moJ _| bmE OmZo dmbo _m `_m| _| go EH$ h , VWm{n `h ~h V-gr AmbmoMZmAm| H$mo Am_ { V H$aVm h & Eogr {H$ ht Mma AmbmoMZmAm| H$mo g_PmBE & 66/2/1 10 6 Explain the following functions of marketing : (i) Marketing Planning (ii) Product designing and development (iii) Pricing of products (iv) Standardisation and Grading OR Though advertising is one of the most frequently used media of promotion of goods and services, yet it attracts lot of objections. Explain any four such objections. 66/2/1 11 P.T.O. 2,000

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